Account Implementation Manager

BCBST

Job Responsibilities

  • Lead the internal and external teams for the implementation of Major Account employer groups.
  • Management and oversight of the other implementation managers on the team.
  • Communicate effectively, coordinate efforts, and collaborate with key internal and external (i.e.  brokers/consultants) in support of one or more major clients through the implementation process.
  • Analyzing business needs, RFP responses and other factors with new implementations to create an implementation project plan to deliver on commitments made during the sales process.
  • Maintaining a working knowledge for a full range of company products, services and processes; ensuring all related practices are consistent with organizational policies and processes.
  • Support the RFP Team and other areas as needed and process as a subject matter expert for compelling RFP content related to all areas of the implementation process, including the ability to prioritize and meet all required deliverable deadlines.
  • Attend and facilitate benefit fairs and open enrollment meetings as needed for new customers

Job Qualifications

Education

  • Bachelors degree in Business, Public Relations, Marketing/ Advertising, or related field

Experience

  • 5 years – Broad-based knowledge of healthcare industry

Skills\Certifications

  • Demonstrated knowledge of negotiating techniques and project management skills.
  • Analytical and decision making abilities.
  • Outstanding negotiation, presentation, and facilitation skills
  • Attention to detail, accuracy exceptional documentation abilities, and organizational skills
  • Excellent oral and written communication skills
  • Strong interpersonal skills
  • Ability to establish and maintain a high level of customer trust and confidence
  • Leadership skills & experience
  • Capability of prioritizing tasks while working on multiple projects or plans at the same time
  • Ability to travel
  • Insurance License required
  • Proven ability to manage customer expectations through needs assessment, benefit and process knowledge as well as a complete understanding of the implementation process for Medical, Dental, Vision and other product or services that may arise.

Job Specific Requirements: 

Preferred Experience and Certifications:

  • Demonstrated knowledge of negotiating techniques and project management skills.
  • Outstanding negotiation, presentation, and facilitation skills
  • Leadership skills & experience
  • Ability to travel
  • Insurance License required
  • Proven ability to manage customer expectations through needs assessment, benefit and process knowledge as well as a complete understanding of the implementation process for Medical, Dental, Vision and other product or services that may arise.

Employees who are required to operate either a BCBST-owned vehicle or a personal or rental vehicle for company business on a routine basis* will be automatically enrolled into the BCBST Driver Safety Program.   The employee will also be required to adhere to the guidelines set forth through the program.  This includes, maintaining a valid driver’s license, auto insurance compliance with minimum liability requirements; as defined in the “Use of Non BCBST-Owned Vehicle” Policy (for employees driving personal or rental vehicles only); and maintaining an acceptable motor vehicle record (MVR).
*The definition for “routine basis” is defined as daily, weekly or at regularly schedule times.

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