Account Manager

About the role

This is a unique role where you will be working with homeowners across the country on large scale and high value home improvement projects. The focus of the role will be full cycle sales (from qualifying the lead through to closing the sale) and will also have exposure to project management (remotely managing the project through to completion).

Success in this position will come to those with a go-getter attitude with exceptional attention to detail & time management skills who are looking for a mix between the competitive nature of sales & the collaborative nature of building something new.

This role will also give individuals the opportunity to actively help build one of our fastest growing business lines.

What you’ll do

• Kick off projects by responding to inbound leads from homeowners who have requested services through one of our partners, consulting and advising on their project to win their business.
• Leverage our existing network of Service Providers to find the best fit & value for each project.
  • Create new partnerships with Service Providers outside of our network by bringing them more business, and helping them reach more customers through the Real Estate Program.
• Coordinate high volume of home improvement projects, handling all details, from client and service provider outreach, to scheduling and invoicing, and managing customer concerns.
• Cultivate a pipeline of business from 25+ leads per month while managing & advancing existing accounts.
  • Including client & service provider outreach, scheduling, invoicing, escalations
  • Manage your business pipeline and develop a strategy for long-term sustained success
• Learn, learn, learn!!! With the potential to specialize in certain categories, develop coaching skills, project management, consultative sales approach, vendor management etc.

What we’re looking for

• Successful candidates have come to us with a variety of experience and experience levels in customer success, sales or account management (or senior customer service roles).
• Comfortability selling projects and reaching customers by phone, email, and text. Emphasis on calls.
• Experience and/or excitement around building a book of business, ensuring the management and fulfillment of strategic sales and project completion targets, while building and maintaining relationships with customers and outside vendors/partners
• Ability to work independently with excellent time management; must be able to multitask and handle high volume of relationships and projects at the same time
• Excellent written and verbal communication skills
• Attention to detail and strong organizational skills
• Someone eager to learn and grow!
• Good foundation in Excel/Google Sheets is a plus but not required
• Knowledge of with home services/skill trades and/or real estate is a plus but not required
• Experience with Salesforce is a plus but not required
• A proven track record of exceeding quota attainment is a plus but not required
  • Comfortability with hitting monthly KPIs is key

Compensation & Benefits

• Base salary of $50,000 + quarterly bonus
  • Average annual earnings $60,000 – $70,000 with top 10% earning as much as $80,000+ (with uncapped earning potential)
• Full medical, dental, vision packages to fit your needs
• The rare opportunity to work with sharp, motivated teammates solving some of the business’ most unique challenges
• Flexible & remote workplace culture & PTO