Associate Program Manager, Student Communities

Overview: As Associate Program Manager of Student Communities, you will play a crucial role in building and nurturing a vibrant community of students from grades PK-12. Your primary responsibilities will be to ensure execution of our adoption goals by way of content creation, platform maintenance and moderation, and supporting users as they generate relevant content and experiences. To do so, you’ll work closely with the Sr. Program Manager of K12 Communities and cross-functional teams in marketing, brand, creative, and school services to ensure alignment with our long-term objectives and key results.

Responsibilities:

Community Engagement:

• Execute strategies to engage students through our community platforms.
• Deploy relevant content (articles, videos, webinars, etc.) to drive engagement and adoption.
• Respond to inquiries, feedback, and concerns promptly and empathetically.

Content Creation and Distribution:

• Collaborate with the marketing team to create content and copy relevant to student audience.
• Maintain calendar and schedule of required brand updates, product launches, and educational resources within the community.
• Leverage marketing content across all identified channels (blogs, newsletters, social media) to ensure wide-spread adoption of community platforms.

Advocacy and Relationship Building:

• Identify and nurture student advocates within the community.
• Build strong relationships with influential student community members and their respective guardians.
• Under direction of the Sr. Program Manager, maintain and report on user-generated content strategy and adoption.
• Provide support to external partners, as directed.

Event Management:

• Maintain schedule and host virtual or in-person events (webinars, workshops, conferences) for student community members.
• Work alongside Sr. Program Manager to coordinate logistics of each event, ensuring a seamless experience for students.

Feedback Loop:

• Continuously gather insights from the community regarding brand perception, product feedback, and pain points.
• Report these insights to management on a weekly basis to sustain continuous improvement.

Metrics and Reporting:

• Respond to and inform community engagement metrics (active users, sentiment, etc.).
• Provide required reports on community health and growth.

Qualifications:

• Bachelor’s degree in Marketing, Communications, or a related field.
• Proven experience in community management.
• Excellent communication skills (written and verbal).
• Empathy, patience, and a genuine interest in education.
• Familiarity with social media platforms, community forums, and content management systems.

WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position is virtual and open to residents of the 50 states and Washington, D.C

Compensation & Benefits: Stride, Inc. considers a person’s education, experience, and qualifications, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee’s salary level.  Salaries will differ based on these factors, the position’s level and expected contribution, and the employee’s benefits elections.  Offers will typically be in the bottom half of the range.

• We anticipate the salary range to be $57,524.00 to $71,905.00. The upper end of this range is not likely to be offered, as an individual’s compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Eligible employees may receive a bonus. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.  All employment is “at-will” as governed by the law of the state where the employee works.  It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.