Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is looking for a group of highly skilled professionals to join our team. You would be working on behalf of our client, a world-renowned leader in the field of life sciences known for their high-quality research products. Their wide product range offers solutions for different types of laboratories.
- Preparation/maintenance of site access documents to access customer sites.
- Working on quotes / quote acceptance and customer returns / Tracking numbers & missing documentation.
- Working with the relocation team and schedulers to ensure the Purchase Order is available to cover transportation services etc.
- Contacting customers and supplying all necessary documents and information.
- Explaining to the customer how the quote is set up, clarifying questions concerning trail and labor as well as part prices and discounts.
- Call overflow – support: Taking customer calls in order to help logistics and to improve client satisfaction
- Contact the customer and arrange the pick up with the carrier, when parts need to be collected
- Do the follow-up with the customer after shipping the replacement parts of the defective module
- Experience in data management, quality and cleaning
- Native/advanced level of Italian
- B2 level of English or higher.
- Experienced user in CRM.
- Good verbal and written communication skills in appropriate language.
- Motivation & personality for seeking customer satisfaction and resolution.
- Ability to take initiative, prioritize, and manage time effectively.
- Candidates must be located in Spain.
- A full-time position with working hours from Monday to Friday from 9am to 6pm.
- Salary: 19.000€ gross/year + 1.800€ gross/year attendance bonus.
- Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)
- Considerable investment in employees and their career development (including product, sales, and personal skills development trainings).
- Working environment that is modern and bright with a dynamic and multicultural atmosphere.