Benefits Administration Services Analyst

Conduent

About Conduent:

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Benefits Administration Services Analyst

About The Role

The Benefits Administration Services Analyst will with the guidance of senior team members/leadership assist and execute day-to-day maintenance of various HW Admin functions ranging from case review, data entry, and/or manual clean-up work, daily review and processing of client and participant inquiries as well as client reporting of specific benefits information in a fast paced, deadline driven environment.

Responsibilities

  • Researches and responds to intermediate participant issues. (i.e. eligibility, calculation errors, and service delivery)
  • Validating all call quality monitoring functions, and review of escalated cases.
  • Executes established benefits processes and seeks guidance from Sr. Analysts.
  • Uses existing procedures and technical experience to solve problems.
  • Uses an understanding of key business drivers to accomplish work.
  • Uses logical reasoning to solve problems and make recommendations.
  • Follows standardized procedures and practices to achieve objectives and meet deadlines.
  • Complies with all policies and standards.
  • Interacts with external client contacts to resolve day-to-day benefit questions.
  • Interfaces with and influences key stakeholders.
  • Builds strong, productive relationships with all team members.
  • Acts proactively rather than reactively to get in front of potential issues/escalations.
  • Responds timely to all emails, assignments, projects.
  • Performs technical-based activities.
  • Performs other duties as assigned.
  • Contributes to and manages projects.
  • Exchanges complex information and ideas effectively.
  • Identifies system and process enhancements to improve process efficiencies.
  • Reviews benefit reports, determines action required and gives direction to team members.
  • Triages intermediate system issues to confirm adherence to requirements.

Requirements

  • Requires formal education and relevant expertise in a professional and technical area.
  • College degree or relevant work experience required.
  • Able to work independently and within a team environment.
  • Able to assist with internal and external compliance reviews.
  • Able to build solid, productive relationships with applicable internal support areas.
  • Requires expanded conceptual understanding of theories, practices, and procedures.
  • Able to review appropriate system reports daily and follow up on outstanding issues.
  • Requires knowledge and experience in own field.

Flexible Working

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.

In this role, you can expect the following working conditions:

  • Remote work: Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday.

Working For You

Perks and rewards designed for you:

  • Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family’s needs and start on the first day of employment.
  • Retirement Savings: We will support you as you save for your future.
  • Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
  • Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
  • Paid Training: Earn while you learn, and continue to grow with access to award-winning learning platforms throughout your Conduent career.
  • Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
  • Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.
  • Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $46,970- $61,000.

Join Us:

  • At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can: Bring your authentic self to work Grow and thrive, both personally and professionally Make a difference with our clients, in our communities, and with the millions of people we support When you join Conduent, you are engaged in creating the future – both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best!

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