Bilingual Clinical Coordinator

Calian

Calian Patient Support Programs is looking for a full-time Bilingual Clinical Coordinator! The Bilingual Clinical Coordinator (CC) assists patients with a specific medication prescribed by their physician. The CC assists patients by organizing and scheduling services offered by the patient support program, while always ensuring a high quality of customer service.

Location
Remote, CAN

This is a great entry-level, remote, opportunity to support a global pharmaceutical company that focuses on innovative medicines. If you are bilingual and want to make a positive impact in patients lives, apply today! Calian PSP offers competitive salaries and a great benefits plan to all employees!

Accountabilities

  • Perform an in-depth review of multiple data files from External Service Providers for select Patient Support Programs (PSP);
  • Identify possible Adverse Events (AEs) within data files;
  • Prepare an AE Report corresponding to every identified AE;
  • Review quality of report with great attention to detail and submit the AE reports to local DS&E;
  • Reconcile case number provided by DS&E;
  • Track all AE reports with corresponding case number for quarterly AE reconciliation by PSP;
  • Continuously ensure compliance with Novartis Global and local procedures, national and international regulations, standards and guidelines for all pharmacovigilance of Novartis products;
  • Support ongoing projects within Health Management team;
  • Fulfil other duties as required.

Competencies:

  • Ability to work in cross-functional team
  • Computer skills (Word/Excel);
  • Build and maintain strong relationships with a variety of customers (patients, HCPs, caregivers);
  • Ability to respond diplomatically and professional to internal/external clients;
  • Discretion, maturity, flexibility and sound judgement;
  • Ability to manage deadlines;
  • Flexibility

Qualifications

  • College degree or equivalent
  • Intermediate English and French bilingualism; written and oral.

Working Conditions and / or Job Requirements:

  • Must possess mobility to work in an office environment and use standard office equipment, including a computer (finite movements such as typing), telephoning and other office functions
  • Ability to lift and carry items weighing up to 30 pounds
  • Requires mental stamina to maintain attention to detail despite interruptions, and vision to read printed materials and a computer screen
  • Must be able to travel up to 10% of time, including weekend or overnight, and to work extended hours to support operations requirements

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