Business Analyst

Amex GBT

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. 

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We’re looking for a passionate Business Analyst to join our dynamic Platforms & Technology team and propel our new “Power Up” Hotel Growth Initiative. You’ll play a vital role in shaping the future of our hotel offerings and hotel revenue growth by tapping into your expertise in business analysis and software testing.

Our collaborative, fast-paced Agile team flourishes with open communication with multi-functional stakeholders and innovative industry-leading technology solutions. You’ll work shoulder-to-shoulder with product owners, business experts, developers and the entire team throughout the development cycle.

What You’ll Do:

  • Create, maintain, and review business process models, data flows, business requirements, and use cases to become an expert on the travel industry’s inner workings.
  • Compile, research, analyse, and document requirements, workflows, processes, and functionalities.
  • Generate clear, concise documentation to support innovative solutions.
  • Maintain the JIRA board by ensuring work items are meticulously documented and tracked.
  • Collaborate with business stakeholders to understand their requirements, including workflow and impacts.
  • Design, develop, and enhance automated and manual test scripts to drive quality and efficiency.
  • Be an active and collaborative team member, always willing to give ideas and solutions.
  • Detect and triage software defects and inconsistencies, managing them to resolution.
  • Conduct smoke tests on releases to ensure top-notch quality reaches the production environment.
  • Be prepared for exciting daily and ad-hoc tasks that will keep your skills sharp and your days dynamic!

What We’re Looking For:

  • Business Analysis Expertise: 3+ years of experience in business analysis, specifically within the business travel industry.
  • Testing Proficiency: Experience with both automated and manual testing techniques in an Agile development environment.
  • Industry Knowledge: Deep understanding of the business travel industry, particularly the hotel sector and Global Distribution Systems (GDS) like Sabre, Amadeus, or Travelport.
  • Software Development Lifecycle (SDLC) Understanding: A solid grasp of the Software Development Lifecycle (SDLC) methodologies.
  • Communication Skills: Good communication and partner management skills to effectively articulate desired outcomes and responsibilities.
  • Documentation Skills: Ability to craft clear, concise, and well-organized test documentation.
  • Technical Skills: Proficiency in Microsoft Office Suite (PowerPoint, Excel) for data analysis and presentation creation.
  • Time Management and Organization: Excellent time management and organizational skills to ensure adherence to deadlines.
  • English Fluency: Fluency in written and spoken English for effective communication.

Location: Virtual, GB


United Kingdom – Virtual

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

  • Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
  • Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
  • Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
  • We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
  • Wellbeing resources to support mental and emotional health for you and your immediate family.
  • And much more!

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