Business Analyst/Technical Writer (remote)

Knowledge Services


Knowledge Services is seeking a remote Business Analyst/Technical Writer for a 12-18 month contract (potential for extension).   Applicants will work primarily remotely with only a few days onsite each quarter.  Applicants local to the Indianapolis area greatly preferred.   


Please note that we cannot consider any third-party candidates, those requiring C2C, or anyone requiring sponsorship for a work visa.


Business Analyst/Technical Writer Responsibilities:

• Work with the Project Lead and the Development team to document service contracts for a new system.

• Work with development team and stakeholders for requirement gathering

• These integrations are flat-file transfers from source to target. The BA will be documenting source/target field names and data transformations needed between systems, frequency and size of data, normal and exception path handling, etc, using a standard template we provide.

• Arrange meetings and review requirements with business sponsors and work with developers to ensure mutual understanding.

• Create and update business requirements documents in collaboration with business and technical stakeholders• Develop business context diagrams (e.g. business data flows, process flows) to analyze and confirm project requirements• Work alone or in collaboration with Product Design team to create wireframes / mockups for UI content and flow• Identify the business impact of system/application changes• Identify gaps between the current state and desired state of business processes/systems• Perform reviews with all stakeholders to obtain approval/sign-off of project requirements documents• Ensure that all stakeholders are fully informed of new/updated solutions, and identify/escalate any issues communicated by stakeholders• Support, contribute to and/or facilitate the identification/prioritization of business/process solutions• Seek opportunities to improve operating efficiencies/effectiveness• Analyze risk/reward for identified solutions (ROI analysis)• Assist in the development of training programs to support implementation of the solution• Identify appropriate testing scenarios to validate that business requirements are being met and conduct acceptance testing activities• Follows procedures and performs routine/structured work and also able to complete some tasks independently without guidance


Business Analyst/Technical Writer Requirements:

• 2+ years of Business Analyst experience

• Must be an effective communicator

• Able to demonstrate initiative and work independently


Knowledge Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.


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