Clinical Executive

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

The role of an executive is to contribute to the overall team performance and profitability by implementing action plans which in return will improve and maintain client satisfaction.

Job title:

Clinical Executive

Job Description:

Education: Any graduates or post graduate (preferably science background).

Experience: 1.5+ years experience in HC domain & Clinical related field.

Roles & Responsibilities:

• Possess basic knowledge of Healthcare.

• Good reasoning and analytical skills.

• Able to communicate fluently in the language required for the function/location.

• Active listening skills.

• Passion to learn.

• Influencing skills .

• Ability to comprehend the employee requirement well.

• Adhere to attendance and punctuality norms.

• Acquiring knowledge & skills of related areas of the process.

• Processing claims/developing projects/handling calls, as per the process  guidelines.

• Adhering to the SLA, and understanding Quality & Auditing parameters.

• Meeting assigned productivity goals.

• Understanding and adhering to quality standards.

• Meeting TAT.

• Ensure adherence to external and internal quality and security standards (HIPPA /ISO).

Mandatory Skills:

• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.

• Proficiency with the necessary technology, including computers, software applications, phone systems, etc.

• Ability to improve and/or transform teams processes across functions within the organization.

• Ability to drive individual, teams and department efficiency and productivity through effective and efficient metric management.

• Strong coaching and leadership skills, ability to develop and motivate employees towards improved performance.

• Ability to delegate and manage work loads and projects across functions within the organization.

• Ability to successfully drive continuous improvement efforts by leading various work streams related to call center metrics and monitoring tools.

• Capacity to operate in a complex, global environment with ease and fluidity, while driving and influencing results.

• Strong operational and financial acumen, executive presence, and the ability to lead multiple sites.

• Ability to problem solve, handle conflict, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions.

• Advanced customer focus and customer service skills.

• Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.

• Ability to handle reporting, financial analysis (cost-effectiveness, cost-benefit etc.) & budgeting.

• Experience with Client relationship management is preferred.

Location:

BangaloreIndia