Collections Specialist

First American

What We Do

Performs a variety of collection activities including collection calls and/or correspondence in a fast-paced goal-oriented collections department. Responsibilities include providing customer service regarding collections issues, process customer payments, process and review account adjustments, and help resolve client discrepancies.

What You’ll Do

  • Resolve Customer Delinquency: Handle both Inbound and Outbound dialer calls interacting directly with customers to identify reasons for delinquency and determine a plan to get them back on track.
  • Implement Solutions: Analyze customer financial information and determine solutions to meet their needs.
  • Verify Information: Confirm and update contact and account details to ensure all information is accurate.
  • Escalate Issues: Escalate complex queries and requests to the Manager and Support Team Representatives for further action.
  • Maintain Records: Keep detailed and accurate records by writing clear and concise notes in our systems.

What You’ll Bring

  • 3+ years of experience in a customer facing role.
  • Call Center experience preferred.
  • Strong computer skills including all applications in Microsoft Office.
  • Goal oriented and able to thrive in a fast-paced environment.
  • Ability to manage multiple priorities with strong attention to detail.
  • Excellent verbal and written skills.
  • Experience with MSP preferred.
  • High School diploma

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