
First American
What We Do
Performs a variety of collection activities including collection calls and/or correspondence in a fast-paced goal-oriented collections department. Responsibilities include providing customer service regarding collections issues, process customer payments, process and review account adjustments, and help resolve client discrepancies.
What You’ll Do
- Resolve Customer Delinquency: Handle both Inbound and Outbound dialer calls interacting directly with customers to identify reasons for delinquency and determine a plan to get them back on track.
- Implement Solutions: Analyze customer financial information and determine solutions to meet their needs.
- Verify Information: Confirm and update contact and account details to ensure all information is accurate.
- Escalate Issues: Escalate complex queries and requests to the Manager and Support Team Representatives for further action.
- Maintain Records: Keep detailed and accurate records by writing clear and concise notes in our systems.
What You’ll Bring
- 3+ years of experience in a customer facing role.
- Call Center experience preferred.
- Strong computer skills including all applications in Microsoft Office.
- Goal oriented and able to thrive in a fast-paced environment.
- Ability to manage multiple priorities with strong attention to detail.
- Excellent verbal and written skills.
- Experience with MSP preferred.
- High School diploma
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