Contact Center Representative

The next part of your journey is right around the corner — with The Standard.

A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams across the nation, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

Job Summary

In this role, you’ll respond to a high volume of Contact Center inquiries, providing personalized and accurate information to our members. Your main responsibility will be to enhance the member experience and deepen their understanding of our products. You’ll handle various member transactions, conduct research, and resolve issues while effectively multitasking during calls. Additionally, you will utilize problem-solving skills to ensure one-call resolutions and manage escalations professionally, practicing de-escalation techniques to improve overall satisfaction.

Key Responsibilities:

• Deliver personalized service and respond to product inquiries (70% of time).
• Conduct research and follow up on member issues to achieve resolution (20% of time).
• Provide administrative support and participate in team huddles (10% of time).
• Ability to work in a fast-paced environment is a requirement of the role. *

Skills And Background You’ll Need

Must-Haves:

• High school diploma or equivalent.
• 1+ years of customer service experience in a call center.
• Strong communication skills and ability to relay product information clearly.
• Familiarity with using computer and telecommunications technologies.

Preferred:

• Experience with performance metrics and quality assurance processes.
• Knowledge of Lean methodology for problem-solving.

Key Behaviors of a Successful Candidate

• Adaptability to changing situations and member needs.
• Integrity in communication and service delivery.
• Willingness to learn and grow within the role.
• Strong problem-solving skills and initiative.
• Ability to maintain a calm demeanor under pressure.

Why Join The Standard?

We have built an enduring legacy of stability, innovation, and financial strength, thanks to the contributions of talented, creative, and compassionate individuals. When you join The Standard, you can expect:

• A rich benefits package, including a 401(k) plan with matching contributions.
• An annual incentive bonus plan.
• Generous paid time off.
• A supportive and responsive management approach.
• Opportunities for career growth and advancement.
• Paid time off to volunteer.
• An employee giving program that double matches your donations to eligible nonprofits and schools.
• Much more!