Customer Care Professional

The role of a Customer Care Professional is a key position within Assurant because you are the voice of our organization.

Acting as the customer’s primary point of contact, you will:

• Receive in-bound calls from customers who want to open a claim
• Listen, solve problems, answer questions and work with them to find a resolution
• Use your expertise to proactively make recommendations that will help customers avoid future issues

What You Will Enjoy

• The variety of work – every day and every customer’s situation are unique
• Being part of a high performing, collaborative and supportive team
• Competitive compensation and paid time off
• Medical benefits begin on your first day
• Career advancement opportunities

The Ideal Candidate Will Have

• Relentless drive to provide exceptional customer service
• Excellent communication and listening skills
• Strong attention to detail and problem-solving skills
• Ability to adapt to change and work well in a fast-paced environment
• Ability to multi-task using technology while handling calls
• Minimum high school diploma or GED

We Are Hiring For

• Full-time: This job is 40 hours a week and shifts are usually (not always) 5 consecutive days on with 2 consecutive dates off for 8-hour shifts, but shifts can change to meet business needs, so it is important that you have open overall availability
• Hours of Operation: Monday-Friday 9am-10pm EST, Saturday and Sunday 10am – 7pm
• We do pay shift differentials for night and weekend schedules worked

When You Start, We Train You

• It’s a combination of virtual “classroom” & “on the job” training that is typically 4 weeks long, but duration can vary
• Virtual training hours are typically Monday through Friday from 9am – 6pm EST with a lunch break. Subject to change

Pay Range

$14.69 – $22.76