Customer Care Representative

We are looking for a Customer Care Representative in Ukraine to join our amazing team! As a Customer Care Representative, you’ll work with Customer Success, Product, and R&D teams worldwide to drive event success for our customers. You will play a crucial role in providing exceptional service and building strong customer relationships. If you’re a natural communicator with a positive attitude and a desire to learn, we encourage you to apply!

About Us

Bizzabo’s Event Experience Operating System is a modern, intuitive platform used by the world’s leading organizations to deliver immersive experiences and events at scale. Named a Leader in the Gartner® Magic Quadrant™ and Forrester Wave™ for event technology, enterprises rely on Bizzabo to manage their entire event portfolio, regardless of format or size. Bizzabo is recognized by Newsweek as a 2024 Global Most Loved Workplace and as a 2024 Top Most Loved Workplaces® for LGBTQ+ employees. Bizzabo was founded in 2011 by Boaz Katz, Alon Alroy, and Eran Ben-Shushan and is headquartered in New York and Tel Aviv.

What you’ll be doing:

• Communicate with customers over email, chat, and phone
• Triage Inbound Support tickets by categorizing them according to predefined requirements
• Manage and resolve Tier 1 Tickets, escalate Tier 2 tickets to Tier 2 team, and file Jira tickets for the R&D team.
• Work with the Education team to create knowledge articles for the customers.
• Become a Bizzabo product expert and provide customers with best practices on product usage.
• Bring your creative thinking, strategies, and ideas to advance Bizzabo’s growth
• Learn from others and develop yourself as a customer service professional

What you have:

• 2-3 years of experience in a successful customer support role in a B2B SaaS company
• Have excellent verbal and written communication skills in English
• Available to work in rotating shifts to support our 24/7 coverage
• Familiar with Zendesk and Jira
• Someone who enjoys talking to people
• A great communicator who can easily explain complex issues
• Have a customer-focused attitude and put customers first in all interactions
• Goal-oriented, motivated, and able to adapt quickly
• High level of organization and great attention to detail
• Uses a great sense of humor to overcome any obstacle
• Managing and resolving support tickets is a breeze for you
• Basic knowledge of HTML and CSS – A PLUS