Customer Service Advisor

Savinicha Consulting was originally created to deliver and support XRM/CRM solutions in both Government and private sector. Savinicha’s consultants are senior individuals with proven experience in business and technology. We focuses on providing senior level sales and marketing services for the well qualified independent senior consultant who is looking to expand their technical network and clientele.     We are looking for confident, energetic individuals for a Customer Service role. This role involves taking inbound Customer Service calls; no Sales!As a Customer Service Advisor, you will be the first point of contact for the company, responsible for engaging with customers, providing support with a number of various queries & ensuring that the customer is dealt with in a professional manner, whilst promoting a positive experience.This is an amazing opportunity with possibilities of progression and growth. Responsibilities will include· Answering internal & external client calls & digital enquiries for all areas of the firm· Treating all calls confidentially and complying with Data Protection regulations· Adapting to rotate across departments within the Contact Centre based upon client demand· Supporting clients to get the relevant support they require either directly or supporting them to reach the right area of the firm to help them.Experience of a Customer Service Advisor· Previous experience within a customer services advisor role· Proficient in written and verbal English· Able to multitask and manage shifting priorities and adeptly handling multiple tasks· Proficient in MS Office suite, with a keen interest in expanding technical skills         Our Benefits· Competitive salary.· 25 days holiday (with increases over time).· Training, development, and professional membership budgets.· Matched contribution pension scheme, with life assurance· Generous holiday allowance, with the option to purchase additional days· Options to join Health Cash Plan, Private Medical Insurance and Dental Insurance· Employee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and much more· Volunteering Opportunities – helping charities and local community

61000-65000 per year