Customer Service Associate IV-Remote

TE Connectivity

At TE, you will unleash your potential by working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

TE Connectivity’s Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company’s products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE’s Extraordinary Customer Experience strategy.

Role Definition

Strengthens customer relationships by acting as a liaison between customer and any internal points of contact.

Responsibilities

  • Managing backlog orders and open orders; communicating late deliveries to the customer and internal teams as required.
  • Investigating credit and debit requests and queries to issue credit/debit as necessary.
  • Answering technical queries from customers using online technical references and to offer alternatives using available resources.
  • Driving corrective actions and improvement projects that will raise customer satisfaction levels.

Education And Experience

What your background should look like:

  • Typically requires 4 or more years of related work experience, preferably in a manufacturing setting.
  • Requires high school diploma. Completion of an AA degree or equivalent is preferred.
  • Effective communication and decision-making skills.
  • Critical thinking skills needed.
  • Fluent Mandarin a plus.

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

About Te Connectivity

TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive and connected future. Our broad range of connectivity and sensor solutions, proven in the harshest environments, enable advancements in transportation, industrial applications, medical technology, energy, data communications and the home. With more than 85,000 employees, including more than 7,500 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at

Compensation

  • Competitive base salary commensurate with experience: $44,960-67,440 (subject to change dependent on physical location)
  • Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
  • Total Compensation = Base Salary + Incentive(s) + Benefits

Benefits

  • A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.

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