Customer Service Representative


At Batesville, you will be a part of a dynamic team committed to excellence and innovation. A recognized leader in the death care industry in North America, we are committed to our mission of helping families honor the lives of those they love®. We are currently seeking a Customer Service Representative to join our team in a remote setting.

Your Role At Batesville

As a Customer Service Representative, you will be the first point of contact for funeral directors needing assistance or information. You will work to solve timely and critical problems, you will provide detailed product and service information, and you will place accurate and timely orders.

How You’ll Be Rewarded

  • Batesville is a family. You will be part of a family of highly committed associates who are passionate about our company, committed to our customers and excited about our future.
  • Competitive pay
  • IMMEDIATE ELIGIBILITY – Comprehensive medical, dental and vision insurance, as well as prescription coverage, short-term disability, Employee Assistance Program (EAP), and more.
  • Generous 401K Matching Program
  • Paid time off
  • Opportunities for development and advancement

What You’ll Do

  • You will create valuable relationships and build trust with repeat B2B customers.
  • You will partner with our field service and sales teams to make sure our Batesville Team always delivers the best service in the industry.
  • You will work in a fast-paced environment, but we will first prepare you to efficiently help with each customer interaction.
  • As a team, we provide service 7 days a week and evenings, but we try to match up the business needs with your individual preferences and think creatively to create working shifts that work for you. There are options to work 4 days per week.
  • While we have many opportunities for growth within the department, we ideally are looking for new team members that can stay in our department for a minimum of 3 years before moving on to other roles, hopefully within our great company.
  • Other duties may be assigned.

What You’ll Bring

  • High school diploma or equivalent
  • 1+ years related experience in customer service

Nice To Haves

  • Team player and service mindset.
  • Relationship building and communication skills.
  • Effective at learning and organizing information.
  • Skills and a mindset to solve problems & deliver WOW service.
  • Adaptability and ability to multi-task in a fast-paced environment.

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