Customer Service Representative-Call Center

Brown & Brown

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

CalSurance Associates is a leading E&O insurance broker for Life & Health and Property & Casualty Insurance professionals. We provide insurance brokerage and program administration services to some of the largest insurance firms in the United States. As the originator of large group E&O programs for insurance agents, we have over fifty years of experience delivering customized insurance solutions to insurance agents, agencies, and organizations.

Customer Service Representative-Call Center Remote

The Customer Service Representative (“CSR”) is part of the first response team for inbound customer phone calls.

ESSENTIAL DUTIES include the following:

  • Support incoming calls, emails, and online chats from customers.
  • Handle basic coverage questions, assist with enrollment, premium inquiries, and cancellation requests.
  • Respond to questions and requests from clients/customers/agents quickly and accurately.
  • Record details of all customer interactions including requests, inquiries, comments, complaints and then record details of actions taken.
  • Retrieving and responding to voicemail and emails.
  • Occasional outbound call campaigns.

JOB REQUIREMENTS:

  • Exceptional listening, communication and writing skills with the ability to handle difficult and detailed inbound/outbound calls.
  • Must be able to listen effectively to Customers, Leaders, and Teammates and respond in a respectful manner.
  • Excellent computer skills including Microsoft Excel, Word, Outlook.
  • Ability to multi-task between various software programs.
  • Some call center experience desired.
  • Customer service experience desired.
  • High School diploma/GED.
  • Must become a licensed Property & Casualty Insurance Agent within 90 days of hire* including passing the state of California’s extensive background investigation and completing the mandatory 52 hours of licensing education. If you currently have a P&C insurance license, you must keep your license in good standing by adhering to the continuing education hour requirements and background checks.

*CalSurance Associates pays for required insurance licensing for our teammates.

Work hours for this position: M-F 8:00am-5:00pm (Pacific Time)

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