Customer Services / Content Writer

Leone Centre Counselling

Customer Assistant / Office Coordinator / Content Writer UK-Based

Customer Assistant with Content Writing and Social Media Experience for a Counselling Practice.

This is a great opportunity for someone who enjoys working with people, solving problems, and being creative.

As our business grows, we require a versatile candidate with an entrepreneurial spirit who can handle various tasks simultaneously.

Learn more about us at www.leonecentre.com

Job Details

  • Contract: Self-employed.
  • Hours: around 15 hours/week on average within office hours.
  • Hourly rate: Based on experience, plus incentives.
  • Location: Based in the UK, Remote or London-based.

Job Description

  • You will be the first point of contact for clients, providing excellent customer service and prompt responses via phone and email.
  • Additionally, you will handle important administrative tasks to ensure smooth operations, including the use of our booking and CRM systems.
  • You will be responsible for creating, editing and uploading content to various websites and social media platforms and connecting with our audience.
  • You will work as part of a team, reporting to the Practice Manager, and maintain good communication, providing regular updates on important information, tasks and events.

Essential Requirements

  • Previous customer service experience.
  • Excellent communication skills (verbal and written) and great attention to detail.
  • A confident, positive, empathetic, and friendly demeanour.
  • Blog and content writing skills/experience.
  • Know how to add/update content on various websites (specifically WordPress).
  • Able to post on various social media platforms.
  • Work within a team and independently.
  • Able to prioritize and manage your workload efficiently.
  • Be proficient in IT systems and software.
  • A PC or laptop with paid anti-virus and anti-malware installed.
  • A reliable internet connection.
  • A mobile phone which can be solely dedicated to this role (paid SIM provided by us).
  • Have experience with online appointment booking systems and CRM systems.
  • Be familiar with cloud-based storage systems.
  • Understand and commit to confidentiality.
  • Have sound knowledge of the General Data Protection Regulation (UK GDPR).

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