Customer Success Consultant Project Manager

Staples

Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers’ unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We’re constantly discovering new ways to reach our goals, taking time to develop our skills, and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales.

What you’ll be doing:

  • Manages projects, implementations, and root cause scenarios as assigned to completion
  • Creates and maintains timeline for all parties to ensure project timelines and sequence of events results in timely project execution
  • Involves internal and external teams to ensure complete customer satisfaction
  • Manages the process with internal and external teams to ensure timely benchmarks and resolves issues
  • Use independent judgement and decision making in execution of projects
  • On Site Project Management for specific projects as needed
  • Reports daily/weekly benchmarks to all parties on progress of situation
  • Participate in special process improvement projects as SME as requested by Supervisor, Manager or Director.

What you bring to the table:

  • Exceptional problem solver
  • Excellent oral and written communications skills
  • Ability to work with cross-functional groups
  • Strong analytical skills, business acumen and interpersonal skills
  • Strong organizational and time management skills
  • Strategic thinking combined with ‘on your feet’ thinking
  • Ability to multi-task
  • Detail-oriented with a high level of personal accountability

What’s needed- Basic Qualifications

  • High School Diploma/ GED
  • 4+ years business experience (project coordination or project management)

What’s needed– Preferred Qualifications

  • Bachelor’s degree
  • MS Office suite proficiency; advanced knowledge of Excel and Salesforce.com
  • Strong computer skills and experience working within an Enterprise Order Management System

We Offer:

  • Inclusive culture with associate-led Business Resource Groups
  • Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
  • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! 

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