- Full Time
- Company: Pragmatike
- Albania (Remote)
Pragmatike
Job Description:
- Location: Fully remote, EU timezone (CET +/- 2hours)
- Start date: ASAP
- Languages: Fluent English is mandatory
- Our client: SaaS specialized in outbound sales automation
Responsibilities:
- Directly engage with customers across all communication channels, respond to inquiries and feedback to build trust and loyalty.
- Champion the customer’s voice and ensure feedback is communicated and acted upon.
- Implement and optimize AI-driven tools to streamline support tasks for faster and more effective resolutions.
- Oversee a cohesive and integrated customer support strategy across various platforms.
- Update knowledge base and FAQ to ensure accurate and comprehensive self-help resources.
- Collaborate cross-functionally to inform product development and decisions from a customer-centric perspective.
Skills and Competencies:
- Exceptional direct communication skills to engage with customers empathetically and effectively.
- Advanced technical proficiency with customer support platforms, feedback management tools, and agile collaboration tools.
Qualifications:
- Relevant diploma or associate degree, Bachelors degree advantageous.
- Minimum 5 years of customer support experience, with leadership experience preferred.
- Proficiency in using CRM and digital feedback platforms.
- Solid understanding of agile methodologies and experience with collaboration tools.
- Fluency in English (written and spoken)
- Experience with sales automation tools is a plus or any previous role as an SDR/AE.
Similar Remote Jobs
-
Manager, Customer Support
KeyfactorUnited States (Remote)- Full Time
-
Customer Success Manager
KustomerUnited States (Remote)- Full Time
-
Customer Support Agent (Contract)
TripleTenEcuador (Remote)- Full Time
-
Customer Success Architect
BobsledUnited States (Remote)- Full Time
-
Mortgage Post Completion Customer Service Officer
Shawbrook BankUnited Kingdom (Remote)- Full Time
-
Associate, Trust & Safety
GeminiUnited States (Remote)- Full Time
-
Sr. Service Lead – CSR’s
ObieUnited States (Remote)- Full Time