Data Entry Specialist

POSITION SUMMARY:

Under the general supervision of the Supervisor and Manager, the Data Entry Specialist provides exemplary service to multiple clients including product manufacturers, physician, patients, and internal customers. Contributes to the profitability of CareMetx by ensuring personal productivity and efficient use of material resources.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Maintains effective systems to support the timely release of accurate information to diverse clients.
• Responsible for the intake of all programs specific correspondence including mail, inbound faxed documents.
• Logs information into appropriate database and triages all program specific mail to the appropriate reimbursement case advocate, reimbursement specialist and/or management team.
• Responsible for payer research and territory assignment management.
• May assist with inbound call volume as received.
• Distributes reports daily disseminating information to appropriate distribution vendors reimbursement case advocate, reimbursement specialist and/or management team.
• Maintains and promotes a positive and professional working relationship with associates and management.
• Complies with all appropriate program policies and procedures.
• Works on problems of moderate scope where analysis of data requires a review of a variety of factors. Exercise judgment within defined standard operating procedures to determine appropriate action.
• Typically receives little instruction on day-to-day work, general instructions on new assignments.
• Other duties as assigned – Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
• Maintain regular and reliable attendance, including being present, on time, and prepared for work as scheduled.
• Performs other related duties as assigned.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

Previous 1+ years of professional work experience in a customer service or healthcare environment.

MINIMUM SKILLS, KNOWLEDGE, AND ABILITY REQUIREMENTS:

• Ability to communicate effectively both orally and in writing.
• Strong computer application skills.
• Strong interpersonal skills, team player.
• Strong organizational and time management skills.
• Strong attention to detail.
• Adaptable and flexible to new situations.