Digital Content Manager

WebstaurantStore

WebstaurantStore, the world’s largest online restaurant supply company, is looking for outstanding candidates to join our team as a Digital Content Manager. This role focuses on leading a team of digital content professionals, maintaining accurate product pages across the site, and is a key part of growing our business and serving the purchasing needs of food service professionals worldwide.

In this full-time, permanent work-at-home position, you’ll enjoy the same training and support to succeed as employees at our physical corporate locations. We stay connected through video meetings, training sessions, and collaborative forums. You’ll have opportunities to connect professionally and personally with other employees from across the country.

As a Digital Content Manager, you will:

  • Hire, coach, evaluate, and manage a team of digital content specialists. The team is responsible for responding to and completing content-related maintenance requests submitted to a shared inbox by internal stakeholders.
  • Analyze inbox data to identify trends and propose efficiency improvements.
  • Evaluate employee performance and provide appropriate feedback. This may include decisions for promotions or transfers, delivering progressive discipline, developing effective performance improvement plans, or terminating employees.
  • Foster company culture and promote employee growth within the team.
  • Collaborate with other department managers on large-scale projects and department processes.
  • Communicate effectively with Procurement, Content, SEO, Design, and Production.
  • Navigate complex and foreign topics by using superior problem-solving and communication skills.
  • Adapt to an ever-changing set of responsibilities and tasks.
  • Continually develop personal leadership, planning, and communication skills.

The ideal candidate will possess the following qualities:

  • Strong written and verbal communication skills
  • Ability to deliver feedback using radical candor
  • Strong work ethic
  • Willingness to learn and master new skills
  • Ambitious, positive attitude
  • Ability to manage multiple tasks simultaneously
  • Creative problem-solving and analytical skills
  • Ability to adapt to new situations quickly in a fast-paced environment

Remote Work Qualifications

  • Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.
  • Access to a home router and modem.
  • A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
  • A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
  • The desire and ability to work and communicate with other team members via chat, webcam, etc.
  • Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY). H-1B Visa Sponsorship Not Available, W2 only.

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