Fraud Risk Analytics Coordinator- Remote

PSCU/Co-op Solutions is now Velera! PSCU and Co-op Solutions became a single entity on January 2, 2024, and our new company name was announced on May 7, 2024. Our new brand represents our combined company’s shared mission and unique ability to drive velocity and positive momentum for credit union success in a new era of financial services.

The Fraud Coordinator position is on the Risk Analytics team. This position is needed to perform a variety of high level fraud, risk mitigation, data analysis, member experience tasks, and project management functions. The position will work closely with internal and external customers to analyze and translate information between assigned business and operational teams, to align needs with the current or future capabilities delivered through Enhanced Fraud Services.

Essential Functions & Responsibilities

• Review and coordinate incoming emails and service requests.
• Provides operational support on current processes and supports business operations
• Coordinate research activities for other PSCU departments
• Assist with managing compromise card events on behalf of PSCU member-owners.
• May be required to work extra hours in cases of business needs and/or emergencies, critical work function demands, disaster preparedness, operational work backlogs, or other circumstances as designated by the manager or senior management. This position may also be required to work occasional weekends & holidays in support of ongoing fraud prevention initiatives.
• Communicate professionally and accurately with financial institutions regarding identified fraud and recommendations associated with new channels of fraud mitigation and reduce fraud losses.
• Self-directed individual must manage multiple responsibilities, prioritize daily job functions and complete assigned tasks with adherence to crucial deadlines. Must communicate effectively with senior management, staff members, clients, and vendors.
• Develop and maintain positive relationships with other business units to ensure alignment in overall business outcomes. Work with internal business partners to improve the efficiency and effectiveness of the end-to-end process of member-owner risk/fraud detection and prevention.
• Assist with creating professional presentations/reports as the need arises for various fraud meetings and member-owner training functions.
• Effectively facilitate and work on cross-functional teams and with all levels of management. Be a productive teammate and communicate effectively with management and team members.
• Perform other duties as assigned

Physical Demands

• While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.
• Specific vision abilities required by this job include close vision.
• Ability to occasionally lift/move up to 25 pounds.
• Individuals with a disability who are otherwise able to perform the essential functions of the job may request a reasonable accommodation through the Human Resources department.

Position Specifications

Education

• Associates Degree in Business Administration, Finance, Economics, Fraud/Risk subject area or related field or combination of education and relevant proven experience required.

Experience

• Two (2) years professional experience in risk management, fraud prevention or fraud analytics required.
• Three (3) years within the financial service industry preferred. Experience with data analytical tools preferred.

Knowledge, Skills, & Abilities

• Demonstrate behaviors based on PSCU values: Excellence, Innovation, Leadership, Passion and Trust
• Ability to work a flexible schedule to meet needs of the business
• Ability to exercise discretion and good judgment in making decisions
• Ability to communicate effectively, positively and professionally at all levels with financial institution operational staff and executives as well as internal support teams and leaders; Ability to build and maintain strong relationships
• Ability to be flexible and work under high pressure in a complex environment
• Ability to manage multiple projects, work in fast-paced environment, and meet deadlines

About Velera

At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a better community within our company and with our partners.   Learn more about our commitment to Diversity, Equity, and Inclusion HERE!

Pay Equity

$41,300.00

to

$51,600.00

Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

Great Work/Life Benefits!

• Competitive wages
• Medical with telemedicine
• Dental and Vision
• Basic and Optional Life Insurance
• Paid Time Off (PTO)
• Maternity, Parental, Family Care
• Community Volunteer Time Off
• 12 Paid Holidays
• Company Paid Disability Insurance
• 401k (with employer match)
• Health Savings Accounts (HSA) with company provided contributions
• Flexible Spending Accounts (FSA)
• Supplemental Insurance
• Mental Health and Well-being: Employee Assistance Program (EAP)
• Tuition Reimbursement
• Wellness program
• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions