French Customer Care for Global Retailer Remote (North of Portugal)

Are you a French speaker (C2 and higher) looking for a remote customer service role in Portugal? Join our team and support a globally renowned retailer while working from the comfort of your home!

Your Responsibilities:

– Provide exceptional customer service via phone, email, and chat.

– Assist customers with inquiries, orders, and product information.

– Handle complaints and provide effective solutions.

– Maintain accurate records of interactions.

Requirements:

– Fluency in French (C1/C2) and good command of English (B2), both written and spoken

– Previous customer service experience is a plus.

– Ability to work rotational shifts, including weekends.

– Residency in Portugal (Coimbra or further north is obligatory, there is no relocation assistance for this role.

– Ability to travel to Braga for equipment collection.

– EU member state passport or a valid residence card for Portugal or a job-seeker visa for Portugal

Work Schedule: this role is full-time position, 40
hours a week, 8 hours a day, however, it follows a rotational pattern
of shifts, which can be scheduled accordingly to the following hours,
depending on a day (there are still 5 working days a week):

– Monday to Friday: 09:00 21:30 (rotational shifts)

– Saturday: 09:00 20:00 (rotational shifts)

– Sunday: 10:00 19:00

– Days Off: 2 rotational days per week

Ready to join our team, working for a globally renowned brand without leaving your home? Apply today!

Package Details

Position Details:

– Location: Remote (Only accepting candidates from Coimbra and further north)

– Equipment Pickup: Candidates must collect their work equipment from the client’s Braga office.

– Start Date: March 20, 2025

– Salary: EUR 880 per month (paid over 14 months)

– Performance Bonus: EUR 170 per month (paid over 12 months)

– Other Benefits:

– Meal allowance: EUR 7.23 per working day, net, paid in a meal card

– Health insurance: Available from day 1 (contribution required); free after 6 months

– Position Bonus: EUR 20 per month (paid over 12 months)

– Extra payment for working on public holidays and Sundays