Genesys Cloud Developer

  • Full Time
  • Company: Maximus Canada
  • Canada (Remote)
  • 120,000 CAD / Year

Maximus Canada

About Maximus

At Maximus, we share an authentic desire to do something meaningful to help others succeed. We apply our deep operational expertise, technology innovation, and digitally enabled citizen engagement in new ways and help governments solve complex problems.

Maximus has been reinventing the way government agencies engage with citizens and are sought out by governments to solve complex problems. By supporting various Healthcare Administration, Employment and Citizen service programs worldwide in the United States, Australia, Italy, Saudi Arabia, Singapore, South Korea, Sweden and the United Kingdom.

Our mission is to affect fundamental change in the lives of every individual with whom we engage and at every touchpoint. But ultimately, what we do is improve people’s lives. And that is a testament to the ingenuity, commitment, and compassion everyone brings to their role at Maximus and their dedication to connecting citizens with the services they need from Government agencies.

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process

Role Summary (1 Year Term)

We are seeking a highly skilled Genesys Cloud Developer with experience in developing intelligent chatbots and virtual agents using Google Dialogflow/Lex. The successful candidate will work closely with our development team to design and develop chatbots and virtual agents that enhance customer experience and streamline business processes.

Your typical week at Maximus

  • Develop and implement intelligent chatbots and virtual agents using Google Dialogflow/Lex and integrate them with Genesys Cloud.
  • Design and develop conversational flows, intents, entities, and responses to provide an engaging and natural customer experience.
  • Collaborate with cross-functional teams, including product managers, UX designers, and software engineers, to understand business requirements and deliver solutions that meet customer needs.
  • Configure and customize Genesys Cloud platform, including designing workflows, routing strategies, and IVR solutions.
  • Build and maintain integrations with third-party systems and APIs to ensure smooth data exchange and communication between different systems.
  • Develop and maintain documentation, including technical specifications, user guides, and knowledge base articles, to ensure effective knowledge transfer and support.

What you offer us

Knowledge Skills and Abilities

  • Bachelor’s or Master’s degree in Computer Science or a related field.
  • 3+ years of experience in developing and implementing chatbots and virtual agents using Google Dialogflow/Lex.
  • Strong programming skills in one or more languages, such as Python, Java, or JavaScript.
  • In-depth knowledge of Genesys Cloud platform and its components, including routing, workflow, and reporting.
  • Familiarity with cloud technologies and services, such as AWS, Azure, or GCP.
  • Experience in working with APIs, RESTful web services, and database systems.
  • Excellent problem-solving skills and ability to work independently and as part of a team.
  • Good to have Cisco UCCE platform knowledge
  • Strong verbal and written communication skills, including the ability to effectively present technical information to non-technical stakeholders.

Preferred Qualifications

  • Experience in developing custom integrations using Genesys Cloud APIs.
  • Knowledge of natural language processing (NLP) and machine learning (ML) techniques.
  • Familiarity with agile development methodologies and DevOps practices.

Other

  • Must be able to pass a Criminal Record Check

What we offer you

We value your work, which enables us to continuously raise the bar on how we can best serve citizens worldwide. Maximus Canada offers the following:

  • Competitive market-based salaries
  • Comprehensive employer-paid benefits
  • Four weeks of paid vacation
  • Group Retirement Savings Plan
  • Hybrid and remote work environments in Canada
  • Workplace Telework allowance
  • Employee appreciation events

Maximus is passionate about our employees and place their well-being at the center of our people strategy. We are committed and proud to build a workforce that reflects the communities we serve. We value diversity, equity and inclusion and invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, ethnic and cultural origins, sexual orientations and gender identities recognizing that this is paramount for the growth and success of our organization.

Salary Range – $95,000.00 – $120,000.00 CDN

Maximus Global Core Values

  • Accountability – Accepting responsibility to solve problems and rise to each challenge
  • Collaboration – Partnering to instill trust and working as one
  • Compassion – Empowering humanity by applying empathy and insight to every interaction
  • Customer Focus – Cultivating an authentic desire to help others succeed
  • Innovation – Embracing change and championing new ways forward
  • Respect – Valuing the work we do, who we do it with, and the people we serve

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