Global Client General Manager

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

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The Manager, Global Client Group is a strategic leader at American Express Global Business Travel, reporting/supporting to the Director of Client Management in owning the client relationship. You will be the person responsible for leading the execution of our client servicing strategy. CGM is an innovative leader, strategic thinker with a focus on analytics, operations, program optimization and building positive relationships.

What You’ll Do:

• Global point person for all client items and develop strong partnership with the client
• Resolve operations issues and opportunities
• Employ a consultative approach in driving partnership value for the client and GBT
• Supporting the enhancement of the American Express value proposition – via consultation, technology road mapping, optimizing online servicing solutions.
• Differentiating and reinforcing GBT’s value on a consistent basis through a comprehensive understanding of the industry and the market, synthesizing competitive intelligence to understand future implications for clients, and proactively communicating trends, innovations, and standard processes to internal partners and leadership.
• Deliver differentiated value to the client which leads to client happiness and retention
• Proactively recognize risks to the partnership, identify an action plan, and proactively coordinate mitigating actions with other GBT internal partners
• Positively influencing the key client decision makers through effective communication and strategic guidance.
• Collaborates with client to develop and administer both long-term and short-term operations business and/or project plans and critical initiatives.
• Lead annual/quarterly Regional business reviews

What We’re Looking For:

• 5-10 years global account/client management experience – ideally within the business travel industry
• Extensive customer/client facing experience globally
• Strong business and financial acumen and the proven track record to get results and achieve targets are required.
• Strong influencing and consultative skills and change management ability
• Adept at learning new technology
• Ability to identify business opportunities and take proactive approach
• Demonstrated ability to deliver a data-driven, analytical approach to the client’s travel program in a consultative manner as the subject matter authority.
• Strong negotiation skills required, including the ability to handle objections and achieve mutually beneficial solutions.
• Proven executive level presentation skills
• Organized, disciplined and responsive approach

Location

United States

The US national annual base salary range for this position is from $70,000 to $140,000.  The national range provided includes the base salary that GBT expects to pay for the role.  Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, this role is eligible for either our Annual Incentive Award plan, which rewards participants based on company and individual performance, or eligible for one of our metric-driven Sales Incentive Plans (certain sales roles only).  An eligible employee can only participate in one of these plans during an eligible period.  This role is also eligible for awards under the company Equity Incentive Plan, which is designed to align participants’ interests with those of shareholders.  For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.