HR Operations Coordinator


Are you ready to take on a pivotal role in the heart of our HR operations? ICF is on the lookout for a detail-oriented HR Operations Coordinator to support our dynamic Human Resources Operations department. With tasks ranging from managing employee records to ensuring compliance and aiding onboarding, you’ll be the backbone of our HR processes.

Embrace the flexibility of a hybrid or fully remote work setup. You’ll have the chance to collaborate with stakeholders across various departments, optimize processes, and contribute to special projects.

If you have a knack for data management, a passion for efficiency, and a desire to work in a fast-paced, client-oriented environment, this is the opportunity for you. With ICF, you’ll not only grow professionally but also help shape the future of HR operations.

Job Responsibilities:

  • Efficiently initiate and audit processing tasks in Workday and other systems such as our I-9 Compliance and Management systems.
  • Partner and support stakeholders across HR, business clients and other corporate functions to deliver, optimize, or troubleshoot processes.
  • Maintaining employee records and documentation.
  • Resolving employee and new hire queries relating to HR processes and administration
  • Creating periodic reports and/or PowerPoints relating to completion of Form I-9s, data transactions or other information
  • Producing internal company documents and communication material for employees and/or new hires
  • Data collection: tracking approvals and other required supporting documentation to accompany data entry transactions
  • Adhere to and help maintain Standard Operating Procedures and related standards including SLAs and customer service standards.
  • Support or identify continuous improvement opportunities such as better ways to leverage technology or streamlining processes
  • Support or lead special projects or tasks as assigned
  • Will work effectively with virtual/remote teams and stakeholders in multiple time zones

Basic Qualifications:

  • 2+ years of experience in developing and/or maintaining HR processes
  • 2+ years of experience handling sensitive and confidential HR data
  • 1+ years of administrative experience using Workday and Microsoft office suite.

Preferred Qualifications:

  • Strong communication and interpersonal skills
  • Problem-solving and decision-making skills
  • Strong, meticulous attention to detail
  • Process oriented and systems thinker, able to understand and anticipate upstream and downstream impacts of actions
  • Strong problem-solving and decision- making capabilities
  • Resourceful and self-motivated
  • Ability to plan and manage multiple tasks/projects
  • Ability to work independently and as an integral part of a team

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