HR Operations Coordinator


Inclusively is partnering with a leading insurance software company to hire a HR Operations Coordinator. **Please note: this role is NOT an internal position with Inclusively but with the partner company.**


Inclusively is a digital tech platform that connects candidates with disabilities, who may benefit from workplace accommodations, to inclusive employers. This includes all disabilities under the ADA, including mental health conditions (e.g. anxiety, depression, PTSD), chronic illnesses (e.g. diabetes, Long COVID), and neurodivergence (e.g. autism, ADHD). Applicants with one or more of these conditions are encouraged to apply; Inclusively does not require applicants to disclose their specific disability.

We are currently searching for a HR Coordinator to join our People Team, delivering employee services in support of the global HR operations. As a HR Coordinator, you will process and maintain electronic and paper employee records, administer various HR programs, and provide customer service to employees and managers through the timely response and resolution to inquiries.

What You’ll Do

  • Execute the processes that support the employee experience from pre-onboarding through offboarding
  • Maintain the HR/employee data within the various HR systems, including the processing of new hires, job and status changes, pay changes, transfers, terminations, position management, etc. Ensure data integrity through accuracy of entry and participation in employee/HR data audits
  • Answer incoming tickets, emails, and phone calls to HR Operations. Review, research, resolve, or escalate, and close all assigned inquiries within the established service level agreements (SLAs)
  • Support the adoption of Employee Self Service (ESS) and Manager Self Service (MSS) by providing real-time guidance and coaching to end users
  • Create and maintain the personnel files, including the collection and maintenance of regulatory information such as I-9, self-identification, etc.; conduct periodic reviews of personnel files to ensure all required documents are up-to-date and complete
  • Provide information and problem resolution to the various teams within HR
  • Administer various HR policies and processes such as, unemployment, fringe benefits, employee recognition, immigration, relocation, etc
  • Audit, track, and process invoices, ensuring accuracy of billing and on-time payments to vendors
  • Complete and submit regulatory/statutory reporting ensuring accuracy and on-time completion
  • Maintain the processes and procedures for the delivery of employee services; ensure documentation remains current and accessible
  • Serve as the main point-of-contact for the HR department during internal and external audits
  • Create and file electronic and/or paper copies of employee documents as needed
  • Produce and distribute routine and basic ad hoc workforce reporting as needed
  • Develop awareness and continually increase knowledge of current trends in HR through classes, reading, or other mechanisms. Participate in professional groups, meetings, and conferences

What You’ll Need to Succeed

We’re looking for someone who:

  • Can work remotely or from one of our offices

Your experience should include some or all of the following:

  • Understanding and knowledge of HR policies, procedures, and processes
  • Strong attention to detail
  • Demonstrated problem-solving skills; ability to identify potential solutions
  • Ability to manage multiple projects and meet deadlines
  • Effective written/verbal communication skills
  • Ability to work well in a team environment and develop collaborative relationships with colleagues across the department
  • Ability to maintain the confidentiality of sensitive data
  • Proficient in Microsoft 365, including Excel, PowerPoint, and Sharepoint
  • Bachelor’s degree in technology or related discipline, or equivalent combination of education and work experience
  • We proudly support and encourage people with military experience, as well as military spouses, to apply

Additionally, you may have:

  • Experience using UKG and ATS’s
  • Previous work experience in an office environment

What You’ll Gain

Benefits from Day One

  • Health insurance plans, dental, and vision
  • Wellness incentives
  • 401(k) and/or RRSP retirement savings plans with employer match

Work-Life Balance

  • Competitive paid vacation time and a free day for your birthday
  • Personal/sick time
  • Paid holidays
  • Flex Time
  • Paid parental leave (U.S. candidates)
  • Volunteer time off

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