Implementation Project Manager

About the role/team:

The Implementation Project Manager oversees the onboarding of new and existing clients, ensuring a seamless implementation of WEX’s Health products. This role requires deep expertise in healthcare benefits administration, regulatory compliance, and system capabilities. Acting as a trusted advisor, the Implementation Project Manager drives client success through strategic solutions and strong cross-functional collaboration.

How you will make an impact:

Industry Expertise & Client Solutions:

• • • Serve as a thought leader in healthcare benefits administration, regulatory compliance, and technology-driven solutions.
    • Provide consultative guidance on product functionality, operational best practices, and long-term administrative success.
    • Stay informed on industry trends, legislative changes, and compliance requirements.
    • Ensure adherence to HIPAA and other regulatory standards, mitigating risks for clients and the company.
    • Design customized implementation strategies tailored to complex client needs and business goals.

Technology & Process Optimization:

• • • Act as a subject matter expert in system functionalities, integration processes, and automation capabilities.
    • Collaborate with data integration teams and external vendors for seamless system implementations.
    • Optimize benefits administration through automation and advanced reporting tools.
    • Lead process improvement initiatives to enhance efficiency and reduce setup cycle times.
    • Educate clients on WEX’s technology to improve plan administration.

Client & Partner Engagement:

• • • Build and maintain strong relationships with clients, consultants, and brokers.
    • Educate stakeholders on product design, regulatory implications, and operational workflows.
    • Advocate for client needs, identifying opportunities for service enhancements and system improvements.
    • Provide compliance and regulatory guidance to ensure clients follow best practices.
    • Support open enrollment planning through training and strategic consultation.
    • Manage escalations independently, particularly for high-profile and complex clients.
    • Ensure transparent communication of deadlines and deliverables through project management frameworks and methodologies.

Cross-Functional Leadership:

• • • Collaborate with internal teams, including Sales, Operations, Claims, and Client Support, to align project objectives.
    • Support sales teams with client discussions, finalist presentations, and pre-implementation assessments.
    • Guide internal teams through implementation complexities while ensuring alignment with client expectations.
    • Monitor revenue impact and system configurations for accurate financial reporting.

Experience you will bring:

• • Bachelor’s degree in Business, Healthcare Administration, or a related field preferred.
  • 3+ years of experience in healthcare benefits administration, implementation, or related fields.
  • Experience with project management frameworks preferred.
  • Strong knowledge of regulatory compliance, including HIPAA and benefits administration policies.
  • Ability to translate complex client requirements into efficient system configurations.
  • Strong analytical and problem-solving skills with a data-driven approach.
  • Excellent communication skills for engaging senior-level stakeholders.
  • Proficiency in SaaS-based benefits administration platforms and project management tools.
  • Experience driving technology adoption and process automation for efficiency.
  • Ability to manage multiple priorities under tight deadlines in a fast-paced environment