Junior Service Desk Coordinator

Junior Service Desk Coordinator will be responsible for a variety of account creation, configuration, troubleshooting and service duties.

Remote Type & Schedule

This position has the capability to be fully remote.

Note: Our Service Desk operation is 24×7. All prospective candidates MUST have shift flexibility to work all shifts (days, afternoons, midnights, weekends and holidays)

Responsibilities:

• Creating, updating and maintaining user accounts
• Provide phone coverage during peak-support periods
• Triage, troubleshoot and document customer service requests
• Escalate tasks as necessary
• Dispatch work orders received either via email or over the phone to the appropriate staff and/or partner
• Ensure that tasks are followed up on in a timely fashion through the use of work order tracking software
• Maintain excellent customer relations through phone/electronic communications

Requirements

• Experience troubleshooting Microsoft products
• Ability to multi-task
• At least 1 year of experience with tools and techniques for maintaining an environment where all understand and are committed to providing excellent service to internal and external customers
• Continued desire to further develop technical and non-technical skills
• Bachelor’s degree or equivalent work experience is a plus