Manager, Commercial Renewals

Who is Forcepoint?

Forcepoint simplifies security for global businesses and governments. Forcepoint’s all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+ customers. 300+ patents. If our mission excites you, you’re in the right place; we want you to bring your own energy to help us create a safer world. All we’re missing is you!

Essential Functions

• Develop and execute a plan to engage, manage and renew Forcepoint’s customer base.
• Provide leadership, focusing on monitoring activity, the highest levels of performance and customer satisfaction
• People management experience – insides sales reps – (2-3 years)

• Manager with the capabilities to coach and mentor the team ensuring their on-going development
• Management of renewal APJ Business in Forcepoint technology space
• Experience with managing sales process vendor thru Channel led transactions
• Be commercially aware of key industry developments and market trends
• Act as a key contributor within the APAC Sales Management Team

• Act as an escalation point for Forcepoint customers and accept inbound and perform outbound telephone calls from / to end users and reseller partners to maintain customer satisfaction and progress sales opportunities
• Use a consultative approach with end users and reseller partners, provide timely follow-up, closure and tracking of all identified opportunities
• Provide weekly business pipeline reports / forecasts for all business developed and closed by your team to the Global Renewal VP
• Interface with end users and reseller partners daily via telephone and email to provide assistance and support the closure of revenue opportunities
• Facilitate the sales process by providing and/or coordinating pre-qualification of leads to identify needs and solution fit and forward leads to Reps as appropriate

• Help the planning and implementation of focused sales campaigns, ensuring effective and timely performance
• Work closely with revenue operations and administration
• Work closely with sales resources, SE, Channel, Solutions Sales Specialists and Executives as required.
• Perform other duties and projects as assigned

Education and Experience

• University degree is highly desirable however equivalent professional experience will also be accepted
• Extensive proven IT sales experience, Cybersecurity a plus
• Comprehensive experience of related management or supervisory experience in a high-tech company, must have management experience
• Proven track record in motivating and appraising staff and building and retaining teams
• A successful track record in delivering to defined revenue / margin targets

• Knowledge of sales methodologies such as SPIN, TAS etc
• PC literate with knowledge of MS Office applications as a minimum, especially MS Excel

Soft Skills

• Self-driven, results-orientated with a positive outlook and a clear focus on high quality and business profit
• A natural forward planner who critically assesses own performance

• Keen for new experience, responsibility, and accountability
• Able to work with others and be a team player
• Demonstrable excellent communication skills
• Able to demonstrate success and experience in a sales environment
• Able to work with minimum supervision on routine sales tasks