Operations Manager (Facilities)

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Operations Manager

This position requires onsite work.

What this job involves –

Management and operation of the properties and staff as directed in accordance with the standards and procedures of JLL. Develop, implement, manage and maintain overall site services, performance, processes, and quality standards for services. Strive towards innovation of services offered, assist with lowering cost of delivery, and works with suppliers to integrate the service into operations while dramatically enhancing the facility experience.

Facilities Management

• Provide leadership and direction for the efficient operations and maintenance of all facility electrical, mechanical, structural, and life safety.
• Analyze trends and utilize data to anticipate and proactively address issues in the client environment.
• Demonstrated success directly interfacing, with client senior management, vendors, and throughout all levels of the organization.
• Effectively utilizes data and analytics in the communication of solutions and decision making.
• Conduct planned inspections of the sites to check the level of services provided. These inspections should serve as an assurance of quality on the perception of service as indicated by the surveys received from the users and the contractor.​​
• Any and all other duties and tasks assigned.

Commissioning Activities

• Development and implementation of the overall Startup Plan for Projects assigned.
• Manage/assist with the development of the overall Startup Schedule.
• Identify key internal disciplines, vendors and subcontractors,
• Ensure all PTPs, Job Plans and materials are in place to effect successful system Startups.
• Promote innovative thinking to improve performance.
• Work with client, vendors and suppliers to ensure OAT/FAT certificates, warranties and all required manufacturer paperwork is completed.
• Understand and manage client’s invoice and procurement applications to deliver financial commitments to budgets.
• Lead team in performance in reaching goals and drive success through KPI’s.

Vendor Management

• Closely monitor work requests communicated by JLL, the client and vendors.
• Continuously raise the bar in vendor quality and service while reducing overall costs.
• Hold vendors accountable for delivering high quality service per contract scope of work. Partners with vendors to continuously improve service quality and resolve/troubleshoot service issues.
• Communicate with vendors to ensure invoices are submitted without error and follow the invoice through payment confirmation.

Client Service/Satisfaction

• Develop and maintain positive client relationship.
• Communicate professionally with the client and all contacts.
• Conflict resolution and solution analysis.
• Genuine service-oriented individual that is focused on the customer experience and able to provide continued monitoring of established quality
  procedures, resolve internal quality issues and customer complaints concerning product and or service dissatisfaction.

Compliance

• Provides contract compliance management and quality control.
• Responsible for JLL Engineering compliance program.
• Familiarization with applicable codes, comply with specifications, and ensure standards are met within the scope of company policies and procedures, and in compliance with all federal and state regulations.

Budgeting/Reporting

• Preparation of detailed budgets for operations.
• Preparation of regular and ad-hoc reports.
• Manage team and vendors to meet all budgeting requirement with JLL budgets, as well as client’s budgets.
• Manage team’s purchase card spend and provide analysis to JLL management and client to minimize spend and maximize resources.

Sound like you? To apply you need to have: –

• Education/training, Bachelor’s Degree in a related area or equivalent combination of education and experience.
• Minimum 7-10 Years of relevant experience.
• Experience managing commercial real estate/facilities to include electrical and mechanical trades, cleaning/custodial, landscaping, solid waste & recycling, and pest control program.
• Strong technical knowledge of building systems.
• Ability to multi-task and effectively organize responsibilities to achieve goals and objectives.
• Self-motivated and ability to work independently.
• Financial acumen to manage budgets for projects and operations.
• Must have knowledge of Mechanical, Electrical, Plumbing with fair knowledge of roofing systems and BAS systems.
• High level experience utilizing Microsoft Suite; Excel, Power Point, Word, Outlook, and Teams.
• This is a site-based role, and the client requires COVID-19 vaccinations for on-site attendance or ability to provide documentation for religious or medical vaccination accommodations.

Estimated total compensation ran for this position is:

95,000.00 – 102,000.00 USD per year