Principal Solution Engineer – Data Cloud for Marketing

Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good– you’ve come to the right place.

The Salesforce Marketing Cloud is a leader in AI-driven digital customer engagement solutions across data, personalisation, email, mobile and web. The Salesforce Marketing Cloud Specialist SE must perform as a trusted advisor and be a guide in delivering memorable customer experiences while knowledgeably positioning our solutions’ business value to all audiences.

Note: By applying to the Solution Engineer posting, recruiters and hiring managers across the organisation hiring Solution Engineers will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams.

As a Solution Engineer, also known as a “Presales Consultant,” “Sales Consultant”, ”Pre -Sales Engineer” or “Sales Engineer”, you’ll be a key player in the sales cycle, delivering thought leadership and owning solutions to enhance our customers’ experience. You’ll collaborate with colleagues, support our sales team, and translate business objectives into compelling recommendations. With your technical and sales skills, you’ll present our product offerings, address objections, and inspire confidence in our technology infrastructure.

The Lead Solution Engineer will act as a trusted advisor to our customers while aiding the customer’s transformational journey.
Responsibilities

  • Understand the customer’s needs, and establish the best solution that solves unique challenges
  • Convey a deep understanding of the client’s industry and technology as it pertains to Salesforce’s solutions
  • Develop and deliver innovative custom solutions, build and present customised demos of Salesforce products including solution concepts to key decision-makers to address their business issues and needs showing business value.
  • Participate in all appropriate product, sales, and procedural training and certifications to acquire and maintain the knowledge vital to be effective in the position
  • Attain quarterly and annual objectives assigned by management
  • Collaborate across Marketing Cloud and Industry aligned Solution Engineering teams to provide deep Data Cloud for Marketing expertise in complex, multi-cloud opportunities across various industries.
  • Remain well-informed on the latest innovations in Data Cloud, CDP, and Marketing AI solutions. To create, deliver, and scale thought leadership / POVs off the back of these innovations.
  • Build relationships with Solution Engineering, Sales, Technical Architecture and Customer Success (Prof Services) teams and leadership to optimise sales engagement and customer retention for Data Cloud for Marketing.
  • Have a strong curiosity about growing your career and participating in our internal training programs and mentorship initiatives.

Required Experience and Qualifications:

  • Experience implementing Digital Transformation strategies and delivering increased success to their customers.
  • Track record of solution engineering, consultancy, delivery, or training success for an enterprise software solution organisation.
  • Strong background in data, especially marketing data.
  • Strong functional knowledge of Salesforce Clouds / Solutions and how Salesforce or Partners implement them.
  • Shown oral, written, presentation, and interpersonal communication and relationship skills.
  • Shown time management skills in a dynamic team environment.
  • Inquisitive, practical, and passionate about technology and sharing knowledge.
  • Good at searching out information and experimenting, love to concentrate on a particular topic, and solve puzzles.
  • Have a passion for storytelling and bringing customer engagements to life using impactful presentation and solution demonstration content.
  • Awareness of the competitive landscape around Data Cloud, CDP and the broader Salesforce ecosystem.
  • Willing and able to travel occasionally

Preferred Qualifications:

  • Technical expertise in any of the following technologies: Real-time, Personalisation and Interaction Management (RTIM), Marketing Cloud, Data Cloud, CDP, Data Warehouses and/or Data Lakes
  • Deep understanding of the business requirements of customers within multiple industries and being knowledgeable of industry-specific solutions
  • A previous history of creating insights from large data models (called Calculated Insights at Salesforce) or other AI/Machine Learning predictions
  • A working knowledge of and passion to develop skills across SQL, Machine Learning or AI technologies

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