Product Manager

Informa

Informa is a leading international events, intelligence, and scholarly research group.

Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make breakthroughs, and take better informed decisions.

Informa is listed on London Stock Exchange and a member of FTSE 100, with over 11,000 colleagues working in more than 30 countries.

Informa’s divisions include: Informa Connect, Informa Markets, Informa Tech, Taylor & Francis and Global Support.

Informa is a successful and diverse FTSE 100 business that has been built over the past twenty years through a mix of organic growth and acquisition. Informa is transforming itself to increase digital capability and the mix of revenues, with the expectation that far higher proportions of revenue are derived from new digital products and through the sales of all products through digital channels.

Equally, as a contemporary B2B provider of solutions and services, we anticipate the need to enable customer touchpoints through digitalising processes that are currently offline, and through shaping and establishing a digital ecosystem over the next 5 years, whilst firmly establishing our position within it, thereby providing our B2B customers with end-to-end go-to-market solutions. This has resulted in strategic programmes like GAP II, focused on a digital acceleration and associated investment and the Unifying Technology Programme, focused on transforming the Technology Operating Model.

Job Description

The Platform Product Manager, Customer Technology, will engage in deep dives with business stakeholders and customers to identify customer needs and business challenges which can be solved with our enterprise content platform, Core. Work closely with Product leadership (Senior Product Manager, Director of Content & Media Technology), internal stakeholders (marketing, sales, product, data analytics and other departments), and engineering teams to continuously improve and enhance our customers’ digital experience, drive revenue growth, and achieve cost savings.

Job Responsibilities:

  • Work with the Senior Product Manager, UX Designers and Solution Architects to define and document new platform features.
  • Collaborate with engineering and QA teams to ensure those features are efficiently and effectively built, tested and launched through the full software development lifecycle (SLDC)
  • Support the Senior Product Manager and Director of Content & Media Technology in building a product roadmap and communicating that road map to business and technology stakeholders
  • Set clear goals and ensure that what gets built and rolled out is both valuable and viable
  • Use performance metrics and user feedback to guide continuous improvement for the platform
  • Balance customer needs with resource constraints and roadmap timelines
  • Partner cross-functionally with internal and external engineering teams, design, marketing, sales and customer success
  • Clearly articulate tradeoffs and get buy-in from cross-functional teams and stakeholders
  • Proactively build relationships with those outside of your immediate team resulting in horizontal influence
  • Manage project ambiguity, complexity and interdependencies in an organized and structured way
  • Create documents, training presentations and other critical go-to-market items for internal teams to ensure successful rollout and adoption of new products and enhancements.
  • Listen to customers and business stakeholders, both internal and external, in as many ways as possible, as frequently as possible, from one-on-one interviews to surveys to prototype testing
  • Synthesize user insights to clearly and deeply understand their wants and needs. Use that understanding to steer product strategy and decisions
  • Research industry, customer, and competitor trends to inform future development.

*Candidates outside of the region are open for consideration.

Qualifications

  • At least 2years of product management experience
  • Deep understanding of and demonstrated success with agile development practices and an iterative product development culture
  • Pragmatic Marketing or Product Ownership certification preferred, but not required
  • Passion for improving customer experience and collaborating effectively with engineering
  • Well organized, able to multitask and prioritize. Experience managing competing priorities and multiple stakeholders.
  • Able to deliver clear, concise and effective communications to both technical and business audiences
  • Emotional Intelligence, building authentic and trustworthy connections with both internal and external stakeholders, to influence stakeholders without direct authority
  • Comfortable with trying things and sometimes failing
  • Resourceful, able to achieve results creatively with finite resources, get around roadblocks and stay focused on goals
  • Analytical and detail oriented, finding meaning and action in numbers, thinking strategically, and willing to get into the weeds

Additional Information

Why work at Informa?

Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomesall types of candidates.We are alsoflexiblewithdifferent working patternsandprioritize promotions internally. Our benefits include:

  • Learning and development plan to assist with your career development
  • 25 days annual leave, 4 days for volunteering and a day off for your birthday!
  • Competitive Benefits
  • Work with high quality specialist products
  • Bright and friendly staff who are all “expert’s experts” and additional training and development for helping you achieve your career aspiration
  • Share-Match options – become a shareholder
  • Regular social events and networking opportunities

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