Project Manager, CRS (Remote Opportunity)

Hyatt Hotels Corporation

The Opportunity

Hyatt seeks an enthusiastic project manager to join our Central Reservations group, where you’ll join a team of 40+ field professionals who love what they do. In this role, you will be collaborating closely with the broader Global Hotel Operational Services team, where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections across the organization with stakeholders, colleagues, and guests.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world’s best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are proliferating and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care For Our People

Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits which include the following:

  • Annual allotment of free hotel stays at Hyatt hotels globally
  • Flexible work schedules
  • Work-life benefits include well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
  • A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
  • Paid Time Off, Medical, Dental, Vision, 401K with company match

Our Commitment to Diversity, Equity, and Inclusion

Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from whom we hire and develop, the organizations we support, and whom we buy from and work with.

Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.

Who You Are

As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.

The Role

The project manager for the Central Reservation platform will be responsible for developing a cohesive project management strategy to execute and evolve the project delivery of SynXis and Hyview.

The Project Manager will implement a governance structure to identify viable resources to support consistent deployment across different team functions, focusing on accepting and adopting Hyatt programs or platforms.

With an emphasis on outcome-based success, the leader will support the development of a central project reporting that reflects project milestones, roles & responsibilities, and the status of total project execution.

With a focus on active listening and collaboration, the leader will partner with teams and stakeholders across regions, functions, brands, and teams to drive continuous improvement of project delivery, activation, and adoption.

  • Build and maintain a governance framework that implements consistent delivery of outputs and outcomes across the project.
  • Drives hotel and center-level adoption of solutions and creates consensus and alignment of usage across a complex network of stakeholders, regions, functions, and hotel service levels.
  • Ensure chosen vendors are performing as required. Execute and manage standard vendor performance review meetings and respective processes.
  • Work effectively across functions, regions, operating models, and brands by developing strong working relationships with peers and technical leads to ensure end-to-end management of all business processes relating to implementation and day-to-day use of products to deliver on-property and contact center services.
  • Grow and maintain relationships with GHOS Internal partners to ensure cross-functional alignment.
  • Opportunities to participate in Hyatt’s Diversity & Inclusion activities.

Qualifications

Experience Required:

  • Minimum of 5 years of hospitality experience, with at least three years of experience in a comparable position
  • Strong process management experience
  • Ability to maintain confidentiality with information or items as required
  • Excellent verbal, written, and interpersonal skills
  • Adaptable and with the intellectual ability to thrive in a demanding, fast-moving, and customer-focused environment
  • In-depth knowledge of Hyatt’s core central reservation systems 5+ years
  • Developing training for a global audience of 3+ years

Experience Preferred:

  • College degree preferred or equivalent project management experience on a multi-year project
  • PMP certification or proven project management experiences

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