Senior Business Consultant

Who We Are

WillowTree, a TELUS International Company, partners with the world’s leading brands to help them tackle their thorniest challenges – be it launching new digital products, delivering personalized marketing at scale, or harnessing the power of data and AI to transform their business. These mission-critical initiatives aren’t solved by a single discipline. Great digital is a team game – it requires seamlessly combining strategy, engineering, design, data science, marketing, and more. Other firms have bolted on these capabilities – as digital natives, we’ve built them into our teams from Day 1. The result? Top and bottom lines that grow, alongside our client’s capabilities. Check out how we have impacted our clients’ digital portfolios over the years.

In January 2023, WillowTree was acquired by TELUS International (Symbol: TIXT).  The combined company brings an unparalleled ability to deliver seamless, trusted, digitally-enabled experiences across any channel a customer might choose – be it mobile apps, websites, voice skills, chatbots, email, service agents, or associates.

Location and Flexibility

When team members told us they needed more flexibility and autonomy around where and how they worked, we acted, creating two options to accommodate two different styles of work. One non-negotiable principle along the way? We had to retain our deep culture of collaboration, both among ourselves and with our clients. Introducing Work From Near (Hybrid) and Work From Anywhere (Remote) at WillowTree. Learn more here.

This role will have the option to be in a Work From Near (Hybrid) capacity based out of one of our offices OR in a Work From Anywhere (Remote) capacity with travel to clients and WillowTree offices expected. 

The Opportunity

As our first Senior Business Consultant in the Strategy practice at WillowTree, you will have a unique opportunity to drive F500 executives across media, hospitality, and financial services toward thoughtful and strategic decisions based on your findings, analysis, and recommendations. To build these recommendations, you will create and review financial models, develop business cases, collaborate with practice leaders across WillowTree, and build frameworks for valuing digital projects.

Responsibilities

• Create and review financial models as part of digital projects, specifically focusing on business issues such as financing, acquisition, and valuation.
• Create both high-level and detailed business cases identifying the impact of digital investments
• Conduct analysis on client KPIs and projections based on WillowTree project impact (e.g., ROI, revenue growth, customer acquisition, market expansion, etc.)
• Value projects based on net present value, internal rate of return, and profitability index
• Demonstrate an understanding of the risk associated with engagements
• Perform market and competitive landscape research for purposes of market sizing and trend identification
• Apply conceptual thinking and analytical skills to contextualize products within client industries, enterprise strategy, and customer needs
• Closely collaborate with colleagues across WillowTree including Product Strategy, Business Development, Solutions Architecture, Analytics, and others
• Communicate effectively to all levels of stakeholders (within WillowTree and external client stakeholders)
• Keep current on best practices in industry analysis and market data/issues and share knowledge with the team and clients to improve decision-making
• Participate and lead meetings with clients 
• Prepare proposals/presentations materials for client outbriefs as needed
• Contribute to practice growth and development
• Develop thought leadership on behalf of WillowTree

Qualifications/Skills

• 3+ years of consulting experience in financial modeling and business analysis for F500 clients
• Experience advising F500 C-level and VP-level executives on major initiatives
• Strong understanding of financial concepts and business principles
• Extensive experience with Excel and financial modeling software
• Adept storyteller with the ability to deliver compelling presentations to various (seniorities and/or disciplines) client audiences
• Can operate successfully in both independent work and as a part of a team
• Travel will be required for the success of this role (10%-15%) 

Bonus Points:

• Bachelor’s degree in finance, economics, or a related field
• Mobile and emerging technology industry knowledge
• Familiarity with digital revenue and engagement models

Why WillowTree?

We offer a place to be yourself.

Our differences, both visible and invisible, benefit our teams, our communities, and the products we craft. That’s why WillowTree strives to build a team with diverse backgrounds, skills, and perspectives. You’ll work hard here; however, we’ll balance that with a culture that supports your growth and cares about your well-being. We’re committed to creating an environment of inclusion — a place where every Tree can thrive.

We want you to reach your fullest potential and part of your professional development at WillowTree will include dedicated time to innovate on passion projects and an annual stipend to fund your professional pursuits.

WillowTree upholds our core values in every aspect of our work. We promote safe and inclusive work environments and maintain a drug-free workplace. We celebrate our differences and provide equal employment opportunities to all team members and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Diverse teams build better products. We acknowledge that the tech industry especially lacks opportunity for those who are of non-traditional backgrounds and in underrepresented groups. In order to create the best products for everyone, we know that it’s important for our team to reflect the diversity of our users, and we are committed to being the change we want to see.