Senior Business Process Analyst (Internal Consultant)

VSP Vision Care

The Sr Business Process Analyst analyzes and measures the effectiveness of existing business processes and develops sustainable, repeatable, and quantifiable business process improvements to meet business growth, quality and scalability goals. Engages with other departments to better understand business requirements and collaborate on solutions. Research best business practices within and outside the department to establish benchmark data.

Assess current processes and identifies defects, root causes, gaps and areas of improvement; balance technical expertise with a general understanding of business objectives to recommends innovative changes to develop and enhance processes and best practices to ensure maximum efficiency and appropriate utilization of resources

Research best business practices within and outside the organization to establish benchmark data to support strategic direction of the enterprise. Interpret customer needs, translate concepts into recommendations, and quantify results and trends

Research, analyze, and report fluctuations in financial and business results to identify trends and research variances. Make recommendations to improve company performance, KPIs, cost control, and resolve issues

Prepare detailed and accurate written reports with sound, actionable business insight for presentation to leadership

Develop alternative views and future business needs to assist management in making business changes to stay ahead of the competition

Apply advanced quantitative, qualitative, and analytical skills, as well as an ability to understand the big picture, and the varied needs of different stakeholders to identify impacts and benefits

Ability to decipher ambiguous requests, while able to synthesize information into recommendations across a variety of audiences

Participate in discussions with technical experts on system functionality and impacts to identify technical solutions to meet business objectives

Identify training and development materials, communications of changes, manuals, etc.

Create implementation plan and provides post implementation support, such as, problem resolution, adjustments to new procedures, and change management

Job Specifications

Typically has the following skills or abilities:

Bachelor’s Degree in Business Administration or related field or equivalent experience

6+ years of process improvement or process reengineering experience

Experience in data gathering, research and analytics, problem identification, and presenting solution recommendations

Experience with financial and risk analysis, making recommendations and preparing business cases including cost benefit analysis

In-depth knowledge of project planning techniques and methodologies of in-depth and/or breadth of expertise in own discipline and broad knowledge of other disciplines within the function

6+ years of experience with business process analytics using Excel, flowcharting, activity diagrams and workflow models

Advanced ability to use process improvement methodologies including Six Sigma, Lean, and other tools and techniques, including statistics and data analysis as well as change leadership methodologies

Ability to document, propose, negotiate and present approaches and solutions

Strong analytical skills with a strong working knowledge of the business to effectively translate business needs to process, IT or other solutions

Ability to visualize and create plans for future business outcomes and changes
Demonstrated experience using tracking, reporting and process mapping tools

Strong conflict management skills, effective influence, change management, and coaching skills

Proven ability to effectively communicate information to a wide variety of technical and non-technical individuals or groups at all levels of the organization

Preferred Skills

Lean Six Sigma Black Belt or Master Black Belt

Ability to travel domestic and international

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