Senior Executive Business Administrator, Sales

An overview of this role

Senior Executive Business Administrators (EBAs) at GitLab toggle seamlessly between various systems including Google Workspace, Slack, Zoom, Navan, and GitLab to accomplish an array of tasks, while staying focused on prioritization and escalating urgent issues.

Senior EBAs at GitLab are self-driven, collaborative, and agile team members who are experienced in managing multiple priorities, juggling various responsibilities, and anticipating the executive’s needs. They are exceptionally organized, relentlessly resourceful, calm under pressure, and strategic multitaskers with a deep love of logistics and the ability to thrive in a dynamic start-up environment.

This role will be a true partner in running the Customer Success and First Order businesses, providing strategic support that goes beyond traditional administrative duties.

What you’ll do in this role

• Support and work closely with two Sales VPs as a strategic business partner (one leading global Customer Success and one leading First Order)
• Own and proactively manage a complex, changing, high-volume calendar across multiple time-zones.
• Make recommendations in regard to their time management, prioritization, delegation and organization.
• Act as a Strategic Time Management Specialist who understands business priorities and can diplomatically protect executive focus time.
• Serve as a Business Intelligence Aggregator who can compile and synthesize key data points to support executive decision-making.
• Function as a Team/Department Liaison who can effectively represent the VPs in preliminary meetings and maintain relationships across the organization.
• Identify and implement process improvements to enhance efficiency and standardize recurring workflows.
• Maximize meeting effectiveness through purposeful agendas, time management, and clear action item tracking.
• Seamlessly coordinate extensive domestic and international travel including air and ground transportation, hotel reservations, security, visas, and other travel documentation.
• Planning, coordinating, and executing Sales Quarterly Business Reviews, supporting our yearly Sales events, such as Sales Kickoff.
• Run cadence of weekly staff meetings and other important meetings, including planning agenda, organization, and follow-up on action items.
• Assist in recruiting processes including scheduling interviews and coordinating onboarding of new hires.
• Manage Executive’s email inboxes including drafting internal and external communications.
• Compile receipts to submit accurate expense reports on a monthly basis.
• Provide coverage for other Sr. E-Group EBAs.
• Contribute to the broader EBA community by sharing learnings, resources, and supporting EBA team camaraderie.

We’re looking for

• 5+ years of administrative experience supporting Sales VPs at quickly-scaling or large technology companies.
• Experience functioning as a true business partner who contributes strategically to executive effectiveness.
• Self-starter who can operate independently and move quickly from one task to another; creative problem solver, seeks “win-win” solutions; energized by challenges with superb attention to detail.
• Demonstrated leadership mindset in prior roles—ability to influence culture/environment around them and has a “one team” mindset; able to lead other EBAs and partner well across GitLab.
• Experience with event planning & coordination to include support for large meetings, off-sites and company events.
• Proven ability to create executive summaries of complex information and distill key data points from various sources.
• Skilled at enhancing meeting productivity through effective agenda creation, facilitation, and follow-up.
• Track record of identifying and implementing process improvements that enhance executive efficiency.
• Experience representing executives in cross-functional meetings and maintaining key stakeholder relationships.
• Approachable and effective communicator across various communication channels and with all levels of the organization.
• Must be able to work flexible hours to support international business meetings and some travel is required in most roles.
• Experience working remotely is preferred.

The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

California/Colorado/Hawaii/New Jersey/New York/Washington/DC/Illinois/Minnesota pay range
$90,700—$194,400 USD