Senior Fusion CX Engineer – Sales Cloud/Engagement Cloud

Description

A unique opportunity to join a rapidly growing world-class team to engineer innovative Oracle Cloud technologies and infrastructure that make up the Oracle Cloud solutions. As part of the ACS team, the Senior Fusion CX Engineer is continually challenged and has an opportunity to contribute to the Oracle Cloud success every day, working closely with the development partners.

This role solves exciting technical challenges by defining, designing, deploying, and solving problems key Oracle Cloud services, platforms, and infrastructure, always thinking about reliability, scalability, resilience, security, and performance!

This engaging and visible technical leadership role will have the experience of an implementer, developer, the wits of a systems and business process whiz, and the courage of a spirited “closer”. All these qualities bundled up in an affable communicator to make our Oracle Cloud customers successful.

What You’ll Achieve

• Champion service reliability and prevention – Part of a team, whose mission is to improve the efficiency of adoption for Oracle SaaS and cloud-based business services, in partnership with our service partners.
• Service design and implementation – As the Oracle Cloud evolves; collaborate with different Lines of Business/organizations in defining and implementing improvements to service architecture, both current and future. You will also be designing and developing new tools and processes to make it easier and faster for the teams to support and deploy services on the cloud.
• Automation – Clear understanding of automation and orchestration principles, and eager to automate, wherever and whenever the possibility arises, while simultaneously eliminating technical debt. Automation must be part of your

ResponsibilitiesJob Responsibilities:

The main role is comprised of full life-cycle of SaaS Application Implementation using the Implementation methodologies and consists of tasks not limited to Requirements Gathering, Functional Design, Technical Design, Configuration, UAT and user support.

 
Qualifications:

Education & Experience:

Bachelors, Masters or equivalent preferred. Other qualifications with adequate experience may be considered.

5+ years relevant working experience

Functional/Technical Knowledge & Skills:

Must have good understanding of the following Sales Cloud/Engagement Cloud with strong knowledge of .NET, PHP, JavaScript and web services integration with other CX applications.

Key Experience and Skills:

• Candidate must have implemented at least 3 full life-cycles of Oracle Fusion CX Suite of Applications
• Ability to relate the product functionality to business processes, and thus offer implementation advice to customers on how to meet their various business scenarios
• Technically Strong with Expert Skills in .NET, PHP, JavaScript and web services integration with other CX applications.
• Strong problem solving skills.
• Strong Customer interactions and service orientation to understand customer’s critical situations and accordingly provide the response, and mobilize the organizational resources, while setting realistic expectations to customers.
• Strong operations management and innovation orientation so you can continually improve the processes, methods, tools, and utilities.
• Strong teammate so you use each other’s strengths. You will be engaged in collaboration with peers within/across the teams often.
• Strong learning orientation so you stay ahead of the emerging business models/processes, applications product solutions, product features, technology features – and use this learning to deliver value to customers daily.
• High flexibility so you remain agile in a constantly evolving business and organizational environment.
• Create and maintain appropriate documentation for architecture, design, technical, implementation, support and test activities.

Personal Attributes:

• Self driven and result oriented
• Strong problem solving/analytical skills
• Strong customer support and relation skills
• Effective communication (verbal and written)
• Focus on relationships (internal and external)
• Strong willingness to learn new things and share them with others
• Influencing/negotiating
• Great teammate
• Customer focused
• Confident and decisive
• Values Expertise (maintaining professional expertise in own subject area)
• Enthusiasm
• Flexibility
• Organizational skills
• Values and enjoys coaching/knowledge transfer ability
• Values and enjoys instructing technical courses

Note:

The position is based across any locations where Oracle Offices exists in United States OR can be Remote on case to case basis

If you are a Colorado resident, Please Contact us  or Email us at oracle-salary-inquiries_us@oracle.com to receive compensation and benefits information for this role. Please include this Job ID: 171697 in the subject line of the email.

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