Senior Principal Technical Program Manager – OCI | US Remote

Description
Manage the development and implementation process of a specific company product.

Manage the development and implementation process of a specific company product involving departmental or cross-functional teams focused on the delivery of new or existing products. Plan and direct schedules and monitor budget/spending. Monitor the project from initiation through delivery. Organize the interdepartmental activities ensuring completion of the project/product on schedule and within budget constraints. Assign and monitor work of systems analysis and program staff, providing technical support and direction.

Provide leadership and expertise in the development of new products/services/processes, frequently operating at the leading edge of technology. Recommends and justifies major changes to existing products/services/processes. BS or MS degree or equivalent experience relevant to functional area. Ten or more years of project management, product design or related experience needed.

If you are a Colorado resident, Please Contact us  or Email us at oracle-salary-inquiries_us@oracle.com to receive compensation and benefits information for this role. Please include this Job ID: 161944 in the subject line of the email.Responsibilities

In this critical role, we seek an exceptional and passionate Senior Technical Program Manager to join the Oracle Integration Cloud (OIC) Customer Success organization in Oracle Cloud Infrastructure (OCI).  This role will be reporting to the Sr. Director and leader of OIC Customer Success. It will directly partner with Software Development, Support, DevOps, Systems, infrastructure & network engineering, and product teams across the broader OIC and OCI organizations. 

If you are an exceptional, unique individual with a background with TPM expertise who wants to make great comp, work for a fantastic company with outstanding benefits & whose Cloud services are quickly becoming an increasing demand World-Wide then keep reading!  

https://cloud.oracle.com/cloud-infrastructure

Daily Responsibilities:

Manage the development and implementation of tooling for the OIC Customer success organization, focused on quickly mitigating and resolving customer issues. Work with cross-functional teams focused on the delivery of new or existing products to drive programs that improve the customer experience. Plan and direct development schedules for support tooling delivery and build and implement new programs to improve support efficiency to improve overall OIC reliability. Organize the interdepartmental activities ensuring completion of the project/product on schedule and within budget constraints. Assign and monitor work of systems analysis and program participants, providing technical support and direction.

Candidate Profile:

• BS or MS degree or equivalent experience relevant to functional area
• At least five (5) or more years of experience in customer success or technical support, leading complex support & engineering programs
• At least five (5) or more years relevant work experience in program and project management
• At least five (5) or more years of product design or related experience are needed.
• Communication expert must have the ability to communicate with and present to the CEO office and other top-tier executives
• Demonstrated ability to identify organization-wide issues and works with key stakeholders to drive them to resolution
• Experience with large-scale data centers or cloud computing environments and ability display a demonstrated ability to think broadly and strategically
• Capacity and demand planning experience
• Experience working closely with one or more major cloud providers (OCI, AWS, Azure, GCP)
• Can collaborate and influence engineering teams through a mix of education, hands-on execution, and partnering with cloud providers
• Experience making data driven decisions based on operational metrics
• Bachelors in and technical discipline (a plus)
• Oracle Integration Cloud experience (a plus)
• PaaS experience (a plus)
• This position can be based anywhere within the US.