Senior Product Designer, Payments

Netflix

Netflix, the world’s leading streaming entertainment service, reaches over 230 million paid memberships across 190 countries. As we expand our original productions and licensed content globally, scaling our business and creating value across diverse markets and user segments becomes paramount.

At Netflix, Payments is vital for ensuring members stay and sign up hassle-free. Our team crafts a scalable, seamless and largely familiar payments experience, across a range of locally preferred methods of payment (MOPs) that in turn drive incremental paid member growth and long-term revenue.

About the Role

As a Senior Product Designer within our Growth Team, you’ll shape consumer payment experience on Netflix across all commerce use cases. Your responsibility is crafting intuitive, frictionless, and engaging payment journeys that resonate with our diverse global audience. This role extends beyond interface design to drive member engagement and retention.

About You

  • Natural leader with exceptional communication skills
  • Comfortable navigating ambiguity
  • Ability to collaborate with multiple stakeholders to solve problems
  • Capable of driving vision and change in established domains
  • Skilled at simplifying complex workflows into intuitive design solutions
  • Strategic balance between short-term feature building and long-term team goals
  • Proficiency in identifying patterns and streamlining workflows across vertical content teams

Responsibilities

  • Collaborate with cross-functional teams to define and execute growth initiatives
  • Deep dive into global payment systems and user behaviors
  • Lead design process from concept to implementation
  • Advocate for user needs through research and usability testing
  • Champion design-centered product enhancements
  • Stay updated on industry trends and best practices
  • Develop relationships with global stakeholders and ensure cohesive product experiences

Must Haves

  • 7+ years of UX/UI design experience, demonstrating proficiency in creating intuitive and engaging user experiences.
  • Strong background in payments or e-commerce, with a deep understanding of industry trends and best practices.
  • Direct experience in successfully scaling payment solutions in both global and emerging markets, showcasing the ability to adapt strategies to diverse cultural and regulatory landscapes.
  • Knowledge or hands-on experience with mobile payments, payment processing, and fraud detection, including familiarity with industry standards and emerging technologies.
  • A robust portfolio showcasing exceptional problem-solving abilities and a keen eye for detail in crafting user-centric designs that drive positive outcomes.
  • Demonstrated sense of accountability and a track record of fostering responsibility within cross-functional teams, leading to successful project delivery.
  • Excellent communication, collaboration, and influence skills, enabling effective interaction with internal stakeholders and external partners across different regions and cultures.
  • Genuine eagerness to contribute to high-impact projects and a commitment to knowledge-sharing and continuous learning within the organization.

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