Technical Account Manager (Enterprise Service Management)

Your mission

• Take care of Premium Support customers for our of Enterprise Service Management solutions
• Act as the primary point of contact for customers, address their technical queries and provide solutions to their problems.
• Have a deep technical understanding of the company’s products and be able to provide technical guidance to customers.
• Proactively engage with customers to understand their evolving needs, ensure customer satisfaction, and build long-term business relationships. 
• Support the sales department by identifying opportunities for upselling or cross selling the company’s products

Your profile

MUST HAVES

• Several years of experience in technical support or consulting role
• Strong troubleshooting and problem-solving skills.
• Frist experience in Enterprise Service Management
• Face to face and remote customer management experience
• Strong interpersonal and communication skills
• Fluent in English and German
• Willingness to travel (approx. 10%)

NICE TO HAVE

• Hands-on experience with Matrix42 Products
• ITIL knowledge, ideally certification

Our Benefits

We could tell you all about the free fruit and drinks in the office, that you will have flexible working hours, 30 days of vacation or that remote work is part of everyday life. But in our eyes, that’s not a benefit, it’s standard. Here are some of our benefit offers:

• Learning & Development Opportunities – Up to 6 additional days off for personal or professional development – Log into our online platforms to expand your knowledge or improve your language skills
• One Social Day for you to assist in social settings or attend events which help improve our environment
• Bicycle leasing, the contract and insurance will run through us
• The possibility to choose an additional benefit that works for you either a fitness membership, jobticket, retirement plan or a monetary bonus
• And many more.. ask us about it!

Your contact person

Send us your application, including your salary requirements and earliest possible starting date, directly through our online portal via the “APPLY NOW” button. If you have any questions, please do not hesitate to contact Diane Djongoue.We ask for your understanding that MATRIX42 can only accept applications online via the applicant portal in connection with our applicant management system due to the currently valid EU data protection regulations.

About us

Our ambition is to be the European choice in service management!  By using our platform, customers can manage IT and business processes, assets, endpoints, and identities for improved productivity, agility, security, and employee experience. By enabling digital working environments and IT self-service through holistic integration and automated processes, we digitalize and automate our customers’ everyday tasks. Join our diverse team of 600 professionals spread across Europe. Our culture is built on strong values, with customer success as our top priority. We support your personal and professional growth, helping you reach your full potential through personalized goals. Join us on a journey where you can thrive in both your career and life.