Technical Onboarding Specialist

Criteo

What You’ll Do:

  • Own and manage the customer onboarding process from the customer commitment stage through to product activation.
  • Plan the product integration strategy in order to minimize integration times.
  • Motivate customers to act autonomously to ensure successful deployment of their Criteo campaigns over e-mail and phone.
  • Test and troubleshoot the client’s implementation, providing feedback to the client’s engineering team.
  • Work closely with your Solution Engineer colleagues to escalate custom requests or technical issues and follow them up until resolution.
  • Work closely with the sales team, supporting the pre-sale process when needed and ensuring the transition from prospect to customer is seamless.
  • Keep track of customer interactions in Criteo’s integration tools and CRM, providing visibility on the status of your clients’ portfolio.
  • Discover and analyze gaps in the customer experience that may lead to customer attrition. Work cross-functionally with others to address such gaps.
  • Work in a fast-paced innovative environment and be cool under pressure.
  • Contribute to the improvements of the product integration methodology

Who You Are:

  • You have a passion for problem-solving.
  • Bachelor’s Degree or equivalent practical experience.
  • You take pride in making customers happy and display excellent active listening skills.
  • You need to know the basics about client/server communication, what are the leading web coding languages and their differences.
  • Any previous experience in B2B Customer Support & Services is preferred.
  • You are pro-active and display great personal leadership; defining clear next steps for each of your customers and follow up with them.
  • You leave no task unattended whatever the difficulty, you seek help pro-actively when needed and learn from every issue solved.
  • You are deeply curious and able to build experience through questioning and personal research.
  • Bachelor’s Degree or equivalent work experience
  • You are willing to grow your web technology skills by assisting the client’s developer with level 1 technical troubleshooting.
  • You are eager to work with a various range of web technologies, e-Commerce solutions (Magento, Prestashop, Shopify…) and tag management solutions (Google Tag Manager, Tealium, Commanders Act..)

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