Technical Support Engineer – Developer Support

What you can expect

You will provide direct support to external developers using our Meeting and Video SDKs. Offer expert guidance on how to utilize our SDKs effectively for various features.

Assist in debugging technical issues, including crashes and unexpected behaviour. This function supports, develops and maintains strategic partnerships with our enterprise customers. The Technical Support Engineer ensures the customers’ success with Zoom products and services, and delivers customer satisfaction and happiness.

About the Team

The Technical Support Engineering team plays a crucial role in improving the customer experience within Zoom. We build relationships, resolve technical issues, and act as dedicated technical support for customers. We provide our customers with useful resources that will enable them to succeed with our solutions, we effectively manage internal procedures and work across departments. Our success is achieved by consistently implementing the strategies with a commitment to excellence.

What we’re looking for

• Have experience working with collaboration technology such as SIP/H323/WebRTC (high level)
• Have experience with integrating CRM systems (schedule meetings via Salesforce, when use ZOOM meetings)
• Have experience in networking concepts, including TCP vs UDP (high level)
• Have experience in Client-Side/Front-End Development.
• Have experience in at least one of the following programming languages: Python, Java, Swift, Objective-C, C++, JavaScript, C#, or TypeScript.
• Have experience with at least one modern IDE (e.g., Android Studio, Xcode, Visual Studio, VS Code).
• Have experience with authorization methods such as OAuth, JWT.
• Have experience with REST API’s and SDK’s i.e., understanding of HTTP methods, requests, responses, and client/server relationships.
• Have experience with integrating and utilizing third-party libraries and frameworks.