Technical Support Engineer

Didomi

Our Technical Support Engineer team is looking for a new teammate to help our customers and address their diverse technical questions.

We’re more specifically looking for an awesome team member to work full-time from our Paris office (France) or anywhere remotely in Europe.

When Didomi customers have questions, they reach out to us via email and we help as quickly and as amazingly as we can. You will collaborate with cross-functional teams to resolve issues, provide feedback and contribute to improving our solutions.

Responsibilities

Help customers and investigate

  • Help our customers with their setup requests about our different products: Consent Management Platform, Preference Management Platform, Integrations, API…
  • Troubleshoot, reproduce issue and escalate if needed, then follow-up closely with our Engineering team to take part in the fix, test and reach back to our customers

Provide feedback internally

  • Provide feedback on product features
  • Qualify feature requests
  • Assist in prioritizing the bug backlog

Help internally with technical requests

  • Contribute to both internal and external documentation
  • Train and support Didomi’s customer-facing and internal teams
  • Propose and contribute to various projects aimed at improving our operations and customer experiences.; This can include automations, extensions, app samples etc.

Your profile

  • Degree in Computer Science or equivalent training (e.g bootcamp.)
  • Understanding of how websites and web applications work
  • A couple of years of experience as a Technical Support Engineer, Technical Account Manager or Solution Engineer
  • Very good English & French level both written and spoken
  • Javascript understanding and knowledge of front stacks (bonus points if you’re an expert)
  • Familiarity with the tech, media or e-commerce industry
  • Problem solving skills, capacity to explore every options and figuring out workarounds

Technical skills

  • Website and applications global understanding
  • Front-end language and knowledge (JS/ HTML/ CSS)
  • Exposure to mobile languages or interest for other stacks/ frameworks
  • Interest in architecture/ infra/ cloud infrastructure
  • REST API
  • Problem-solving skills
  • Capacity to vulgarize technical matters and adapt oneself to interlocutors
  • Ability to get to the why and real use case behind customers’ requests
  • Continuous learning mindset

Bonus(es)

  • Exposure to a mobile app programming language like Java and/ or Swift
  • Ability to understand the stakes that come from collecting data to analyze it (Google Analytics)
  • Familiarity with the ad tech industry or publishers’ pain points when it comes to advertising
  • API and/ or Cloud Buckets connoisseur
  • SaaS experience
  • GDPR and data privacy sensitivity

Recruitment process

  • Resume
  • HR call
  • 1 case study to assess the technical skills
  • Interview with our Technical Support Engineer Lead
  • A set of 1:1 30-minute calls with the team members and our CEO
  • Reference check

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