Technical Support Representative

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Reporting to: Manager, Global Support

Location: Sydney, Australia (remote)

Your Impact

As a member of our Technical Support team, you will help Axon’s customers identify and solve problems via multiple communication channels, including phone & email. This is a customer-focused role that sets Axon apart from our competitors. By providing a world class experience to our customers, you will drive further adoption of our products and make the world a safer place.

What You’ll Do

• Troubleshoot and resolve technical issues related to AXON Hardware and Software products
• Understand and maintain subject matter expertise of all Axon products, solutions, and policies.
• Assist customers utilizing problem solving skills and customer empathy.
• Report bugs and trends to the necessary stakeholders and process/performance improvement suggestions to their manager.

What You Bring

• 2+ years technical support experience in supporting software, hardware, web-based solutions, or equivalent bachelors degree
• Excellent verbal and written communication skills
• Passion for helping people and solving problems
• Strong comprehension of internet networking and routing
• Proficient with Windows operating systems, mobile devices and cloud-based solutions
• Experience in Axon applications (Salesforce, MS Dynamics, JIRA, InContact, and RingCentral) is preferred
• Strong analytical/troubleshooting skills
• Proficiency with Microsoft Office
• Strong interpersonal and communication skills, including excellent listening, conflict resolution and customer empathy
• Ability to articulate at a technical level appropriate to the circumstance – i.e. for clients with varying levels of IT knowledge and skillset
• Ability to perform assigned tasks and projects quickly, accurately, and professionally
• Self-driven, ability to work independently and actively seeks out team needs and solution
• System Administration or network and telecommunication specific certifications is preferred

Don’t meet every single requirement? That’s ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.