Technical Writer

WellnessLiving

Title: Technical Writer

Salary: Based on Experience +Benefits + Vacation

Location: Richmond Hill, ON, CAN *Remote

Length: Full-Time, Permanent

Reporting to: Director of Product Experience

About Us:

WellnessLiving isn’t just our name, it’s who we are. We’re the software company with a heart, placing people and community at the center of everything we do. Our diverse and inclusive culture provides our people and customers with the support, resources, and tools they need to achieve their goals—professionally and personally. From a bootstrap start-up to the fastest-growing software company for class and appointment-based businesses in North America, our commitment to excellence can be seen in all aspects of our business. Trusted by over 5,000 business owners and 15 million users worldwide, our mission is to empower businesses with a value-driven platform that is reliable, easy to use, and equipped with all the tools and services needed to manage and grow a business.

When you join WellnessLiving, you join a team that is customer-focused, community-centered, and forward-thinking and is continuously improving and innovating. We celebrate your wins, recognize your strengths, learn together, and inspire each other to reach new heights, offering a variety of benefits to help you lead happier and healthier lives.

About You:

We are a growing team of bright, ambitious individuals who are seeking like-minded candidates who can help us take our brand to the next level! We are looking for someone who can think outside of the box and isn’t afraid to push the envelope. The ideal candidate is an experienced sales professional who doesn’t stray away from a challenge, thrives in a quota driven environment, and is passionate about health & fitness.

Our ideal candidate will possess the following characteristics:

Teamwork and Collaboration — Easy to talk to, very approachable, empathetic, patient, puts others at ease, and can work well with others.

Critical Thinking and Problem-Solving — The ability to analyze, evaluate, and strategize the best solutions when making decisions or faced with challenging situations.

Strong Work Ethic — Hardworking, dedicated, reliable, and highly motivated with the desire and determination to exceed expectations.

Natural Leadership Skills — Oversees processes, guides initiatives, holds themselves accountable, listens without judgment, and inspires and nurtures the growth of others to do their best work.

Entrepreneurial Spirit and Business Mindset — Embraces innovation and continuous improvement, seeks change, and knows current industry trends, practices, and technology.

Time Management — Uses time efficiently, focuses on top priorities, respects the time of others, and can take ownership of tasks and projects to push them along.

Responsibilities:

  • Develop comprehensive user guides, helpdesk articles, playbooks, and release notes for our software products.
  • Collaborate with cross-functional teams, including product managers, developers, and other subject matter experts, to gather information and insights for documentation.
  • Maintain and update existing documentation to reflect the latest product features, enhancements, and changes.
  • Implement version control and documentation best practices to ensure accuracy and relevance.
  • Craft content with a focus on user experience, ensuring that technical information is presented in an accessible and understandable manner.
  • Conduct usability testing to gather feedback and continuously improve the clarity and effectiveness of documentation
  • Work closely with the marketing team to create collateral that effectively communicates the value proposition of our software products to different audiences.
  • Collaborate with customer support to address common user queries and incorporate feedback into documentation.
  • Establish peer review with the product experience team to ensure documentation is relevant and relatable to target audiences
  • Facilitate knowledge transfer sessions with internal teams to ensure a deep understanding of product features, updates, and technical specifications.

Skills & Qualifications:

  • 4 years within a Technical Writing position
  • 4 years of experience within the software industry (SaaS experience preferred)
  • Bachelor’s degree in English, Technical Writing, Computer Science, or a related field.
  • Proven experience as a Technical Writer in the SaaS industry, with a portfolio showcasing your work.
  • Strong understanding of software development concepts and the ability to translate technical information into user-friendly documentation.
  • Proficiency in documentation tools such as Confluence, Markdown, and version control systems.
  • Proficiency in maintaining helpdesk or knowledge base libraries such as Zendesk, Intercom, WordPress or other.
  • Excellent written and verbal communication skills.

Preferred Skills

  • 2 years of experience in UX Copywriting
  • Experience with Agile development methodologies.
  • Familiarity with graphics and multimedia tools for creating visual aids.
  • Knowledge of HTML, CSS, and other web technologies.
  • Certification in technical writing or related field.

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