Technician, IT Support


The Role

The IT Support Technician is responsible for providing first-level technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. This communication is either in person, over the phone or electronically by responding to email messages and service tickets for internal and external customers seeking assistance.

What You’ll Do

  • Deliver excellent service while troubleshooting issues with a customer by asking questions to determine nature of problem and walk customer through the problem-solving process.
  • Provide remote technical computer support at an advanced level for a variety of devices, including (but not limited to) computers, laptops, monitors, home networking equipment, storage devices, and computer peripherals.
  • Support a remote workforce through interactions utilizing phone, video, and chat communication platforms.
  • Perform exceptional work independently with little face to face supervision.
  • Manage and maintain extensive computer environments including daily performance across end user computers as well as cloud environments such as AWS and Office 365.
  • Other duties as assigned.

What We’re Looking For

  • High school diploma or equivalent
  • Customer-first mindset with a demonstrated desire to exceed expectations
  • Excellent computer and troubleshooting skills including proficiency with Microsoft Office
  • Ability to adapt to change in a fast-paced environment.
  • Self-motivated with the ability to multi-task and meet deadlines under time pressure
  • Ability and resources to work remotely (high speed internet, phone)
  • Availability to work a varied work shift based on operational shift need

Preferred Qualifications

  • Previous IT Help Desk experience and/or associate degree with computer science course work

How We Take Care of Our Team Members

  • Remote-first workplace, with opportunities to work on-site in certain locations
  • Comprehensive medical, dental, and vision coverage
  • Parental leave
  • 401K with company match
  • Company-paid life insurance, short-term disability, and long-term disability
  • Paid time off and holidays

Pay Range: $16.33 – $27.15

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