ThousandEyes – AI Ops Program Manager


Who We Are

The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can’t understand. Our Internet and cloud intelligence platform delivers the only collectively powered view of the Internet, cloud and SaaS platforms, helping enterprises and service providers work together to identify problems before it impacts revenue, damages brand reputation, or halts employee productivity.

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco’s Network Services Business Group and is a foundational component of Cisco’s growing Observability business.

What You’ll Do

  • Drive functional and technical delivery of team and company-wide initiatives 
  • Establish operational processes on an AI platform, and drive the prioritized execution of use cases that leverage the platform 
  • Partner with stakeholders and lead execution from inception to production deployment 
  • Proactively manage change in product priorities and ability to adapt to the rapid business and organizational changes that accompany a high-growth environment 


  • 7+ years as a TPM, engineering leader, or product manager working on a complex SaaS-based product 
  • Experience building and maintaining AI/ML infrastructure and operations, as well as prioritizing and delivering complex AI use cases 
  • You are proactive and heavily engaged in all parts of the product development lifecycle 
  • Excellent verbal and written communication skills with a focus on crisp and concise language tailored to the audience (from engineering team members to executives) 
  • Strong understanding of agile development methodologies (Scrum) 
  • Experience partnering with product teams to define strategy, requirements, and long term roadmaps 
  • You are proficient working with engineering teams to design, scope and deliver features 
  • You can create functional specifications, release plans, and product roadmaps 
  • Power to influence cross department teams and build consensus while dealing with ambiguity 
  • Generate useful and actionable reports to leadership on a regular basis 
  • Proficient in Jira, Confluence, and other project planning tools 
  • Bachelor’s degree in computer science, engineering or a related technical discipline 


184,000 – 266,000 USD

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you’re interested in this work.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. 

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