Unity Tech Support Lead

Homa

Welcome to Homa, the gaming technology lab that is taking the industry by storm! Our team of over 200 people, hailing from more than 35 different countries, is dedicated to empowering mobile game creators worldwide to bring their creative ideas to the top charts.

Our Homa Lab platform offers a comprehensive suite of cutting-edge tools that allow developers to stay on top of the latest trends, test new features in real-time, and easily distribute and monetize their games. Our success speaks for itself – our apps have been downloaded over 1 billion times!

Since our inception, we have raised $165 million in total from prominent investors, including Headline, Northzone, Eurazeo, Singular, Quadrille Capital, Fabric Ventures, and Bpifrance. We have also received support from renowned business angels, such as the founders of King, Sorare, and Spotify founders.

But what really makes Homa special is our team. We are a diverse group of artists, business developers, engineers, entrepreneurs, and former strategy consultants who all share the same passion for taking over the gaming industry. When you become part of Homa, you’ll be joining a dedicated team that creates innovative and high-performing games that resonate with players worldwide.

If you’re ready to take your career to the next level and make a real impact in the company, then Homa is the perfect place for you. Join us and let’s create the future of gaming together!

Role & missions – What you will do 🚀

As the Unity Tech Support Lead, you’ll be at the helm of our Support Team, leading and empowering them towards achieving success. Your role will encompass resolving complex issues, autonomously managing support requests, guiding the team, and ensuring a high level of customer satisfaction.

You will:

Resolve incoming issues from Support channels (Siit, Slack, etc…) promptly and effectively.

Independently address and resolve Unity-related support requests with fluency and ensure a high degree of customer satisfaction.

Autonomously handle Homa Belly SDK support requests.

Provide coaching and guidance to the Tech Support Team, enabling them to proficiently handle support requests independently.

Identify and escalate verified bugs or malfunctions to the Mobile Team for rectification in future product versions.

Requirements

Preferred Experience—What’s your profile 👀

Essential Unity experience is required to adeptly troubleshoot technical issues.

Experience in Android/iOS Unity development

Experience in Unity build pipeline

Experience utilizing third-party tools and SDKs (e.g., Game Analytics, Facebook, Adjust, Max, etc…) to address diverse client needs.

Competence in API communications (JSON, databases, etc…) for effective problem-solving.

Ability to work autonomously, taking charge of support tasks and ensuring their timely resolution.

Fluency in English to communicate seamlessly within our team and with customers.

Our Culture—Who we are🪐

At Homa, we are building a community of brilliant talents. We believe that true innovation comes from diversity and collaboration, and that’s why we prioritize brainpower and determination over formal education. So if you have the talent, energy and motivation, there is no obstacle to your success here.

As the creative experts behind the platform, we provide developers with the data they need to bring their ideas to life. Our team lives by three central values that guide everything we do:

✨Ambition: we’re not afraid to tackle difficult challenges and set our goals extremely high. We’re on a mission to revolutionize an industry dominated by well-established companies, and we won’t stop until we succeed.

✨Humility: we leave our pride & ego aside. We are always ready to lend a helping hand, celebrate each other’s successes, and learn from our failures. As Mr. Lamar said, “Sit down. Be humble.”

✨Curiosity: we keep our minds open and never stop learning. We believe that questioning everything is the best way to stay ahead of the curve, and we encourage all our team members to stay curious and never stop exploring new ideas.

At Homa, you’ll be challenged, supported, and inspired every day, and we can’t wait to see what you bring to the table.

Benefits

Perks—What you get 🎁

While success is its own reward, here are some of the benefits that come with working at Homa:

We offer essential benefits in France and specific locations, including health insurance, meal vouchers, public transport subsidies, childcare benefits, and life insurance.

If you’re interested in working from our newly renovated Paris HQ with a rooftop garden and WeWork amenities, we have a desk waiting for you.

You will be working in English with our international team of top-tier talents from 35+ countries.

You will be able to attend diverse team events and Workations (the famous company-wide Homa trip).

You will have quarterly reviews to help you grow within Homa and build your own career path.

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